Spanish Bilingual Representative

HealthyBOS | A Knack RCM Company; Mabalacat; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Health insurance

Company events

Paid training

Promotion opportunities

Promotion to permanent employee

Job summary

HealthyBOS | A Knack RCM Company in Clark, Pampanga, Philippines is hiring a Spanish-speaking Customer Service Specialist. You will handle inquiries, provide assistance, and ensure a positive experience for Spanish-speaking customers.

Daily tasks include calls, emails, and resolving issues; you will research answers using manuals, and communicate clearly to uphold quality standards. This full-time role offers paid training and opportunities for promotion.

Qualifications

• Must be proficient in Spanish language.
• Strong verbal and written communication skills.
• With experience in customer service and willing to relocate to Clark Pampanga.

Responsibilities

• Handle calls and respond to emails in Spanish, resolving customer issues.
• Effectively present, discuss and address customer concerns to convey quality and understanding of needs.
• Manage calls professionally, efficiently and with good communication skills.
• Research answers to questions using a variety of manuals and resources.

Skills

Spanish language

Customer service experience

Relocation to Clark Pampanga

Job description

Job description

Responsible for handling Spanish-speaking customer inquiries, providing assistance and solutions, and ensuring a positive customer experience.

Roles and Responsibilities

• Daily tasks include answering calls, responding to emails, and resolving customer issues in Spanish and facilitate satisfactory resolution.
• Effectively present, discuss and/or address customer concerns and requests in a way that conveys an image of quality and superior understanding of customer needs.
• Manage calls professionally, efficiently and with good communication skills.
• Research answers to questions using a variety of manuals and resources.

Qualifications

• Must be proficient in Spanish language
• Strong verbal and written communication skills
• With experience in customer service and willing to relocate to Clark Pampanga

Job Types: Full-time, Permanent

Benefits

• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee