Spanish-English Mortgage Processor II (Client Care)

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

JPMorgan Chase & Co. is seeking a Client Care Specialist to provide outstanding customer experience and navigate customers through the loan process. The ideal candidate will engage with customers post-approval and manage documentation effectively.

Qualifications include fluency in Spanish and English, along with strong customer service and problem-solving skills. The role is highly interactive and requires proactive communication to ensure a smooth customer journey.

Qualifications

• Fluent in both Spanish and English with excellent communication skills.
• Ability to explain underwriting conditions to customers.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Guide customers throughout the loan process.
• Contact customers after loan approval and discuss next steps.
• Update information in the system and maintain communication logs.

Skills

Fluency in Spanish and English

Extensive customer service experience

Strong troubleshooting and problem-solving skills

Education

High school diploma or equivalent

Bachelor’s degree

Job description

JPMorgan Chase & Co. is seeking a Client Care Specialist to provide outstanding customer experience and navigate customers through the loan process. The ideal candidate will engage with customers post-approval and manage documentation effectively.

Qualifications include fluency in Spanish and English, along with strong customer service and problem-solving skills. The role is highly interactive and requires proactive communication to ensure a smooth customer journey.