Spanish Bilingual Customer Support Specialist

INFOSYS BPM LIMITED Philippine Branch; Taguig; On-site; PHP 335,000 - 446,000; Full time

Job summary

INFOSYS BPM LIMITED Philippine Branch is seeking a Spanish-speaking customer support specialist in Taguig. The role involves handling calls and other channels to resolve client questions per SOPs and provide high-quality service.

You will work with English as a secondary language, and candidates with 1+ year of customer-facing or BPO experience are preferred. Onsite work at the BGC office is required, with night shifts and weekend flexibility as needed.

Qualifications

• Fluent in Mexican-Spanish (speaking, writing, reading).
• English as a second language.
• 1+ year customer-facing or BPO experience preferred.
• Ability to handle calls, emails, chats as required.

Responsibilities

• Assist customers via calls as primary channel; resolve queries per SOPs.
• Research issues and educate clients; identify opportunities for products/services.
• Navigate multiple online apps; know financial/banking products and services.
• Meet program KPIs and SLAs; contribute to client satisfaction.
• Adhere to program processes, policies, and procedures.
• Complete tasks and ad-hoc duties as needed by business.

Skills

Spanish language

English language

Customer service

BPO

Night shifts

On-site presence

Education

Any degree

Job description

INFOSYS BPM LIMITED Philippine Branch is seeking a Spanish-speaking customer support specialist in Taguig. The role involves handling calls and other channels to resolve client questions per SOPs and provide high-quality service.

You will work with English as a secondary language, and candidates with 1+ year of customer-facing or BPO experience are preferred. Onsite work at the BGC office is required, with night shifts and weekend flexibility as needed.