Spanish Bilingual Customer Service Representative. Salary upto 70K-100K.

Recruitify_HR; Makati; Vor Ort; PHP 300.000 - 420.000; Vollzeit

Zusammenfassung

Recruitify_HR is seeking a seasoned customer service professional to support Spanish-speaking clients. You will handle inquiries via phone, email, and chat, and work to resolve issues promptly while maintaining accurate records.

Collaborating with team members to improve processes, you will navigate a fast-paced environment, leveraging strong communication, bilingual fluency, and empathy to ensure exceptional service delivery.

Qualifikationen

• High School Diploma or equivalent required.
• 5–10 years of experience in customer service.
• Fluent in Spanish and English.
• Excellent communication, problem-solving skills, empathy.
• Ability to multitask in a fast-paced environment.

Aufgaben

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Assist customers with inquiries regarding products and services via phone, email, and chat.
• Resolve customer complaints and issues in a timely and efficient manner.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to improve customer service processes.

Kenntnisse

Fluent in Spanish

Fluent in English

Excellent communication

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

• Provide exceptional customer service to Spanish-speaking clients.
• Assist customers with inquiries regarding products and services via phone, email, and chat.
• Resolve customer complaints and issues in a timely and efficient manner.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to improve customer service processes.

Description

• Provide exceptional customer service to Spanish-speaking clients.
• Assist customers with inquiries regarding products and services via phone, email, and chat.
• Resolve customer complaints and issues in a timely and efficient manner.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to improve customer service processes.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 5–10 years
• Skills and Competencies: Fluent in Spanish and English, excellent communication skills
• Qualities and Traits: Strong problem-solving abilities, patience, and empathy
• Responsibilities and Duties: Ability to multitask and handle multiple customer inquiries simultaneously
• Working Conditions: Ability to work in a fast-paced environment