Spanish Bilingual Customer Service Representative. 100K Salary.

Recruitify_HR; Pasig; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

HMO

Incentives

Job summary

A recruitment agency is seeking a customer service representative in Pasig to provide exceptional support to Spanish-speaking clients. The ideal candidate will have 3-5 years of experience and hold a bachelor's degree. Key responsibilities include managing customer inquiries, documenting interactions, and collaborating with team members. Strong proficiency in English and Spanish is essential. The position offers on-site work with benefits such as a performance bonus and annual company trip.

Qualifications

• 3-5 years of customer service experience.
• Ability to manage multiple tasks and prioritize effectively.
• Empathetic, problem-solver, and detail-oriented.
• Empathetic, problem-solver, and detail-oriented.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients.
• Handle customer inquiries and complaints professionally.
• Document and track customer interactions in CRM software.
• Collaborate with team members to improve service delivery and resolve issues.
• Assist in translating documentation and communication for non-English speaking clients as needed.

Skills

Fluent in English

Fluent in Spanish

Strong communication skills

Education

Bachelor’s degree in a relevant field or equivalent experience

Tools

CRM software

Job description

On-site - Pasig 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer service to Spanish-speaking clients through various channels.
• Handle customer inquiries, complaints, and feedback in a professional manner.
• Document and track customer interactions in CRM software.
• Collaborate with team members to improve service delivery and resolve issues.
• Assist in translating documentation and communication for non-English speaking clients as needed.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience
• Experience Level: 3-5 years of customer service experience
• Skills and Competencies: Fluent in English and Spanish, strong communication skills
• Qualities and Traits: Empathetic, problem‑solver, and detail‑oriented
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively
• Working Conditions: Ability to work in a fast‑paced environment

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