Spanish Bilingual Customer Service Representative. 100K Salary.

Recruitify_HR; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A recruitment firm in the Philippines is looking for a customer service representative fluent in English and Spanish. The ideal candidate will provide exceptional service to Spanish-speaking clients and manage various tasks in a fast-paced environment. Responsibilities include handling inquiries, documenting interactions in CRM software, and assisting in translations. Candidates should have 3-5 years of experience in customer service, strong communication skills, and empathetic problem-solving abilities.

Qualifications

• 3-5 years of customer service experience.
• Empathetic, problem-solver, and detail-oriented.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Provide customer service to Spanish-speaking clients.
• Handle inquiries, complaints, and feedback professionally.
• Document and track interactions in CRM software.
• Collaborate with team members to improve service delivery.
• Assist in translating for non-English speaking clients.

Skills

Fluent in English and Spanish

Strong communication skills

Education

Bachelor’s degree in a relevant field or equivalent experience

Job description

Description

• Provide exceptional customer service to Spanish-speaking clients through various channels.
• Handle customer inquiries, complaints, and feedback in a professional manner.
• Document and track customer interactions in CRM software.
• Collaborate with team members to improve service delivery and resolve issues.
• Assist in translating documentation and communication for non-English speaking clients as needed.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience
• Experience Level: 3-5 years of customer service experience
• Skills and Competencies: Fluent in English and Spanish, strong communication skills
• Qualities and Traits: Empathetic, problem-solver, and detail-oriented
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively
• Working Conditions: Ability to work in a fast-paced environment