Spanish Bilingual Customer Service Representative

Infosys BPM Philippines; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Infosys BPM Philippines is seeking a Spanish-speaking customer service representative to support clients via calls, email, and chat from our Taguig office. You will resolve inquiries accurately, educate clients on products and services, and utilize multiple systems to assist customers.

This role requires graduates or current students, fluent Spanish, and English as a secondary language. Night shifts and weekend work may be required depending on business needs.

Qualifications

• Graduate of any degree; undergraduates are encouraged to apply.
• Fluent in speaking, reading, and writing Spanish.
• 1 year of customer-facing work experience for foreign applicants or 1 year of BPO Spanish-speaking experience for locals.

Responsibilities

• Provide customer support via calls; email and chat as needed.
• Research and resolve customer issues; educate clients on products and services.
• Use multiple applications and systems to handle inquiries and service requests.
• Maintain knowledge of financial and banking products and services.
• Meet KPIs and SLAs; follow SOPs and procedures.

Skills

Spanish fluency

English proficiency

Attention to detail

Problem solving

Night shift availability

Education

Any degree

Undergraduate candidates accepted

Job description

Be a #KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.

Overview of the role but not limited to:

• Provide customer support primarily through calls, and when required, through email and chat channels, while ensuring timely and accurate resolution of customer concerns.
• Conduct research and due diligence to resolve customer issues, educate clients on products and services, and identify opportunities to address customer needs.
• Utilize multiple applications and systems efficiently to support customer inquiries and service requests.
• Maintain knowledge of financial and banking products and services to effectively assist customers.
• Adhere to all company policies, client requirements, regulatory guidelines, and standard operating procedures.
• Meet program-specific Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to support client satisfaction and operational excellence.
• Follow established processes, policies, and procedures in the execution of daily tasks.
• Perform additional duties and responsibilities as assigned based on business requirements.

Requirements:

• Graduate of any degree; undergraduates are also encouraged to apply.
• Must be fluent in speaking, reading, and writing Spanish.
• For foreign applicants: At least 1 year of customer-facing work experience from any industry.
• For local applicants: At least 1 year of BPO experience as a Spanish-speaking representative.
• Customer service experience is an advantage but not required.
• Conversant in English as a secondary language.
• Good attention to detail and strong problem-solving skills.
• With no issues and concerns reporting onsite 100% in BGC, Taguig. Candidates who live near our offices will have better advantages.
• With no issues and concerns working on night shifts, shifting schedules, split shifts, holidays, and weekends as required by the business.

We would gladly accept all applications, but we DO NOT offer roles with permanent work-from-home arrangements, hybrid work setups, fixed day shift schedules, fixed working schedules, fixed weekends off, or purely non-voice functions. Any exceptions are subject to business requirements and internal management decisions.

Our office is located at 19F BGC Corporate Centre, 11th Avenue cor. 30th Street, Fort Bonifacio, Taguig City, Philippines.

We value Diversity, Equity, and Belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.