Spanish Bilingual | BGC

INFOSYS BPM LIMITED Philippine Branch; Taguig; On-site; PHP 335,000 - 446,000; Full time

Job summary

INFOSYS BPM LIMITED Philippine Branch is seeking a Spanish-speaking customer support specialist in Taguig. The role involves handling calls and other channels to resolve client questions per SOPs and provide high-quality service.

You will work with English as a secondary language, and candidates with 1+ year of customer-facing or BPO experience are preferred. Onsite work at the BGC office is required, with night shifts and weekend flexibility as needed.

Qualifications

• Fluent in Mexican-Spanish (speaking, writing, reading).
• English as a second language.
• 1+ year customer-facing or BPO experience preferred.
• Ability to handle calls, emails, chats as required.

Responsibilities

• Assist customers via calls as primary channel; resolve queries per SOPs.
• Research issues and educate clients; identify opportunities for products/services.
• Navigate multiple online apps; know financial/banking products and services.
• Meet program KPIs and SLAs; contribute to client satisfaction.
• Adhere to program processes, policies, and procedures.
• Complete tasks and ad-hoc duties as needed by business.

Skills

Spanish language

English language

Customer service

BPO

Night shifts

On-site presence

Education

Any degree

Job description

Be a #KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.

Overview of the role but not limited to:

• Assist customers via calls as the major support channel (channels may also vary depending on the program and business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization's and client's SOPs thereby ensuring customer satisfaction

• Performs research or due diligence to resolve issues, educate clients, and promote client's products and services; identify and offer new opportunities and solutions to meet customer needs as appropriate.

• Use and navigate multiple online applications with technical proficiency, maintain knowledge of financial/banking products and services and assist customers regarding these services and follow all company policies and procedures, regulatory and legal requirements in execution of the job duties.

• Meeting program specific KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) to ensure client satisfaction as part of employee performance evaluation

• Adherent to program specific processes, policies & procedures

• Perform assigned tasks and ad-hoc based on business need

Requirements:

• Graduate of any degree, undergrads are also encouraged to apply

• Must be fluent in speaking, writing & readingMexican-Spanish

• With at least 1 year customer facing work experience from any industry for foreign applicants and at least 1 year of BPO experience as aSpanishspeaker for local applicants

• Customer Service experience is a huge advantage but not required

• Conversant in English as secondary language

• With no issues and concerns reporting onsite 100% in BGC, Taguig. Candidates who live near our offices will have better advantages

• With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends

• Good attention to details and strong problem-solving skills

We would gladly accept all applications, but weDO NOToffer any roles for a permanent Work-From-Home setup, hybrid work setup, fixed dayshift schedules, fixed working schedules, fixed weekends off or pure non-voice. If any of the outlined instances may happen, this is based on internal business decision with certain requirements.

Our office is located at 19F BGC Corporate Centre, 11th Avenue cor. 30th Street Fort Bonifacio, Taguig City, Philippines

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based onage, race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity,pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines