Spa & Wellness Manager

Project Manna OPC; Aurora; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Project Manna OPC in Aurora, Philippines seeks a Spa & Wellness Manager to lead the resort’s spa and wellness operations, delivering refined, personalized experiences and maintaining luxury standards. You will oversee treatment quality, develop wellness offerings, train and coach a high-performing team, and ensure every guest interaction reflects exceptional service.

This role requires strong operational and business acumen, a passion for holistic wellness, and the ability to create memorable

Qualifications

• Bachelor’s degree preferred in Hospitality Management or a related field.
• 3–5 years of spa and wellness operations experience in luxury settings.
• Previous supervisory or managerial experience in spa or wellness teams.
• Strong knowledge of spa treatments, guest experience standards, and treatment protocols.
• Experience in spa revenue management, budgeting, inventory, and operational planning.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Passion for luxury service and personalized guest care.

Responsibilities

• Oversee spa and wellness operations to ensure luxury service levels.
• Curate guest wellness journeys from pre-arrival to post-treatment.
• Maintain treatment rooms and facilities to impeccable luxury standards.
• Set and monitor service protocols, rituals, and guest care.
• Manage bookings, therapist schedules, and efficiency.
• Lead and develop spa staff to deliver excellence.
• Develop wellness programs, packages, and treatments aligned with brand.
• Monitor revenue, expenses, payroll, and inventory for profitability.

Skills

Leadership

Guest experience

Team development

Operations management

Budgeting

Revenue management

Communication

Problem-solving

Flexibility

Education

Bachelor’s degree in Hospitality Management or related field

Job description

We are seeking an accomplished and guest-focused Spa & Wellness Manager to lead the resort’s spa and wellness operations, delivering refined, personalized, and exceptional wellness experiences. The role is responsible for overseeing treatment quality, developing wellness offerings, leading a high-performing team, and ensuring that every guest interaction reflects the standards of luxury hospitality. The ideal candidate combines strong operational and business acumen with a passion for holistic wellness, service excellence, and creating memorable guest experiences.

Key Responsibilities

Spa & Wellness Operations

• Oversee the overall spa and wellness operations, ensuring seamless service delivery and adherence to luxury hospitality standards.
• Curate and enhance the guest wellness journey, from pre-arrival coordination and consultation to treatments, relaxation experiences, and post-treatment follow-up.
• Ensure that treatment rooms, relaxation lounges, thermal facilities, and other wellness areas are impeccably maintained, presented, and prepared for guest use.
• Oversee treatment protocols, service rituals, product presentation, and personalized guest care to ensure consistency and excellence.
• Monitor spa bookings, therapist schedules, treatment room utilization, and operational workflows to maximize efficiency without compromising service quality.

Luxury Guest Experience

• Ensure personalized and discreet service that anticipates guest preferences and exceeds expectations.
• Oversee the delivery of signature treatments, wellness rituals, and tailored experiences aligned with the resort’s luxury positioning.
• Handle guest feedback and concerns with professionalism, discretion, and effective service recovery.
• Build guest loyalty by developing meaningful wellness experiences and maintaining high standards of guest recognition and engagement.
• Coordinate with Front Office, Housekeeping, Food and Beverage, and other departments to create a cohesive luxury guest experience.

Team Leadership and Development

• Lead, coach, and develop spa therapists, wellness personnel, receptionists, and other assigned team members.
• Establish and monitor service standards, treatment protocols, grooming requirements, and professional conduct.
• Conduct regular training, service evaluations, and coaching sessions to strengthen technical skills and luxury service delivery.
• Foster a culture of professionalism, teamwork, accountability, and continuous improvement.

Business and Revenue Management

• Develop and recommend spa treatments, wellness programs, signature rituals, packages, and experiences that complement the resort’s brand and target market.
• Monitor revenue performance, treatment sales, operating expenses, payroll, and inventory to support profitability.
• Oversee the procurement, storage, and proper use of spa products, oils, linens, equipment, and wellness supplies.
• Analyze guest feedback, service performance, and business trends to identify opportunities for revenue growth and operational improvement.
• Prepare regular reports on operational performance, guest satisfaction, revenue, and team productivity.

Quality, Safety, and Standards

• Maintain exceptional standards of cleanliness, sanitation, hygiene, ambiance, and presentation throughout all spa and wellness facilities.
• Ensure that treatments are performed by appropriately qualified personnel in accordance with established protocols and applicable requirements.
• Oversee the proper handling and maintenance of spa equipment, products, and facilities.
• Ensure compliance with company policies, guest confidentiality requirements, health and safety procedures, and applicable laws and regulations.

Qualifications

• Bachelor’s degree in Hospitality Management, Spa Management, Wellness Management, or a related field is preferred.
• At least 3–5 years of relevant experience in spa and wellness operations, preferably in a luxury resort, five-star hotel, or premium wellness establishment.
• Previous supervisory or managerial experience leading spa or wellness teams.
• Strong knowledge of spa treatments, wellness services, guest experience standards, and treatment protocols.
• Experience in spa revenue management, budgeting, inventory control, and operational planning.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Strong appreciation for luxury service, personalized guest care, and attention to detail.
• Ability to develop and deliver distinctive wellness experiences aligned with the resort’s brand and guest expectations.
• Willingness to work flexible schedules, including weekends and holidays, as required.