Solutions Engineer

ScalableOS; Makati; Remote; PHP 600,000 - 1,200,000; Full time

Job summary

ScalableOS is seeking an IT Presales Solutions Engineer in the Philippines to provide technical expertise, support sales opportunities, and guide customers through product demonstrations and pre/post-sales design activities. You will collaborate with Sales Representatives and product teams to scope solutions and maintain strong client relationships.

The role requires staying current on industry trends, demonstrating products, and contributing to the development of solutions while handling RFPs,

Qualifications

• Solid understanding of industry technologies as it pertains to presales responsibilities.
• Understand hardware and software related to current solution offerings including voice and data.
• Proficiency with MS Office, Visio, MS Project and client/company programs.
• Excellent communication with technical and non-technical stakeholders.
• Demonstrates commitment to completing projects and tasks.
• Shows initiative and self-reliance in solving problems.
• Confident in handling challenging situations and decisions.
• Works well in a team and shares responsibility to achieve outcomes.
• Manages multiple tasks and priorities to meet deadlines.
• Shows enthusiasm and energy in work and interactions.
• Flexible in adapting to changing requirements and environments.
• Committed to continuous learning in virtualization, networks, and SAN technology.

Responsibilities

• Maintain technical expertise and necessary certifications.
• Demonstrate solutions products to clients.
• Build product understanding and assist in development.
• Review and assess solutions offerings.
• Provide sales consultation, design and support for opportunities.
• Offer roadmap and strategic vision to clients.
• Ensure market knowledge in collaboration with product teams.
• Serve as content expert for supported product groups.
• Demonstrate benefits of company solutions vs. competitors.
• Lead or assist presales activities including customer demos and proof of concepts.
• Maintain demo equipment and solutions centers.
• Stay informed on current and future vendor offerings.
• Keep up with industry changes to improve sales/presentation techniques.
• Discuss company procedures and objectives with clients while staying compliant.
• Process client paperwork (RFPs, PSEs, service requests, purchase agreements) efficiently.
• Attend meetings and assist Sales with RFPs.
• Adhere to company policies and procedures.
• Perform other related duties as assigned.

Skills

Presales knowledge

Hardware & Software

MS Office

Visio

MS Project

Communication

Commitment

Initiative

Confidence

Teamwork

Time Management

Enthusiasm

Flexibility

Continuous Learning

Job description

Job Description:

SUMMARY

The IT Presales SolutionsEngineer is responsible for providing quality services and solutions to ourclients while maintaining a high level of client satisfaction. The SolutionsEngineer will accurately build and scope solutions that yield client andcompany service satisfaction. You are responsible for supporting and optimizingsolutions sales opportunities through product demonstrations, pre and postsales design support of products. You will guide and assist SalesRepresentatives by providing technical expertise along with manufacturer andproduct knowledge.

JOBRESPONSIBILITIES

Work with a focused set of products in thesolutions group to achieve the following:

• Maintaintechnical expertise, including any necessary certifications.
• Demonstrationsof solutions products.
• Buildsproduct and assists in product development.
• Reviewsand assesses solutions products.
• Provide sales consultation, design, and supportof opportunities involving all products in assigned categories.
• Offer roadmap and strategic vision to new andexisting clients that will result in specific tasks and recommendations ofproducts.
• Ensure strong and effective market knowledge ofproduct and services in collaboration with product development team.
• Serves as content expert for supported productgroups.
• Demonstrating extensive knowledge and keybenefits of company solutions versus the competition.
• Lead or assist with presales including customerdemonstrations, proof of concepts, briefings, and marketing events sponsored bythe company.
• Upkeep demo equipment and solutions centers.
• Stay knowledgeable on current and futureofferings from manufacturers in preparation for company sales efforts.
• Keep well informed on industry changes andcontinually work to improve sales and presentation techniques.
• Stay advised on company procedures andobjectives and always be prepared to accurately discuss them to our clients.
• Promptly assist and maintain documentation ofclient facing paperwork in a timely manner to include RFPs, PSEs, servicerequests, and purchase agreements.
• Attend required company and departmentmeetings.
• Assist Sales staff with RFP responses
• Act in accordance with company policies andprocedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

QUALIFICATIONS

• Solid understanding of industry technologies asit pertains to presale responsibilities.
• Understand hardware and software related to company’scurrent solution offerings to include both voice and data.
• Proficiency with business collaboration toolssuch as MS Office applications, Visio, MS Project, and company and clientspecific programs
• Communication – Must possess superiorcommunication skills in working with technical and non-technical people, andthe ability to develop and maintain collaborative relations among all levels ofan organization.
• Commitment – This is needed to see a project ortask from start to finish. Showing that you are a hard worker, committed toyour job, and improving yourself, shows you can take something on and finishit.
• Initiative – Being able to demonstrate you canhandle problems on your own and deal with them. Not waiting to be told what todo when you see a problem. If you can’t solve it yourself, go find someone whocan.
• Confidence – When you are assured of your ownability, it shows you have the nerves to handle the tough situations that canarise.
• Teamwork – The ability to work with others on acombined task, make contributions to the task, and share the responsibility ofthe outcome.
• Time Management – Your ability to prioritizeseveral tasks and keep them running simultaneously (multitasking). Also beingable to recognize and respond to changing priorities to meet deadlines.
• Enthusiasm – You need to be able to not onlymotivate yourself but motivate others as well.
• Flexibility – Adapt to changes in the workenvironment. Change approach or method to best fit the situation.
• Continuous Learning – Has desire and seeks toexpand knowledge of virtualization, network systems, and SAN technology.

JOBREQUIREMENTS

• Should bewilling to accept a long-term work-from-home arrangement.
• Should beamenable to a permanent night shift schedule.

Requirements: