ServiceNow Senior Architect

HRTX; Philippines; On-site; PHP 2,400,000 - 3,600,000; Full time

Job summary

HRTX in the Philippines is seeking a Senior ServiceNow Architect to lead design, development and optimization of ServiceNow solutions across ITxM, CSM, HRSD, IRM, SecOps, and SPM.

The role focuses on managed services delivery, incidents, platform upgrades, integrations, and stakeholder training to ensure strategic business outcomes in a large enterprise setting.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 10+ years in ServiceNow administration, development, or architecture; at least 7 years in managed services/support.
• Proven expertise in ITxM, CSM, HRSD, IRM, SecOps and SPM modules.
• Hands-on incident resolution, service requests, cloning, patching, upgrades in enterprise environments.
• Experience with SAP, Active Directory integrations and enterprise systems in oil and gas or similar industries.
• Strong knowledge of REST, SOAP, ServiceNow Integration Hub; Flow Designer and Now Assist.

Responsibilities

• Managed Services Operations: support, incident resolution, problem mgmt, service requests, and changes.
• Integration Support: maintain and troubleshoot integrations with SAP, AD and other systems.
• Stakeholder Collaboration: gather requirements, provide technical guidance, deliver training on ServiceNow features.

Skills

Stakeholder collaboration

Training

Problem solving

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

REST

SOAP

ServiceNow Integration Hub

Flow Designer

Workflow Editor

Now Assist

Job description

About the job ServiceNow Senior Architect

The ServiceNow Architect for Managed Services will be responsible for supporting, enhancing, and optimizing ServiceNow solutions across multiple modules, including ITxM (ITSM, ITOM, ITBM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD), Integrated Risk Management (IRM), Security Operations (SecOps), and Strategic Portfolio Management (SPM). This role focuses on delivering managed services, including incident resolution, service request fulfillment, platform maintenance, and continuous improvement, to ensure operational efficiency and alignment with business objectives. The ideal candidate will have deep expertise in ServiceNow modules, a strong background in managed services, and the ability to collaborate with diverse stakeholders in a large enterprise environment.

Managed Services Operations: Provide ongoing support for ServiceNow modules (ITxM, CSM, HRSD, IRM, SecOps, SPM), including incident resolution, problem management, service request fulfillment, and change management.

Integration Support: Maintain and troubleshoot integrations with enterprise systems (e.g., SAP, Active Directory, QMIS) using REST, SOAP, and Integration Hub, ensuring seamless data flow and compliance.

Stakeholder Collaboration: Work with IT, business, and vendor teams to gather requirements, provide technical guidance, and deliver training on ServiceNow features to drive adoption.

Key Responsibilities

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 10+ years of experience in ServiceNow administration, development, or architecture, with at least 7 years focused on managed services or support/enhancement roles.
• Proven expertise in implementing and supporting ServiceNow modules: ITxM (ITSM, ITOM, ITBM), CSM, HRSD, IRM, SecOps, and SPM.
• Hands-on experience with incident resolution, service request fulfillment, cloning activities, patch management, and platform upgrades in enterprise environments.
• Familiarity with integrations involving SAP, Active Directory, and other enterprise systems in the oil and gas or similar industries.
• Expertise in ServiceNow modules: ITxM (Incident, Problem, Change, Service Request, ITOM, ITBM), CSM (Case Management, Customer Portal), HRSD (Employee Service Center, Onboarding), IRM (GRC, Risk Management), SecOps (Vulnerability Response, Threat Intelligence), and SPM (Portfolio and Project Management).
• Strong knowledge of integrations using REST, SOAP, and ServiceNow Integration Hub.
• Experience with ServiceNow Flow Designer, Workflow Editor, and Now Assist (GenAI capabilities) for automation and process optimization.