Solutions Architect

WIZ.AI; Makati; On-site; PHP 1,500,000 - 2,300,000; Full time

Job summary

WIZ.AI is seeking a Solutions Architect (AEM) to sit inside client operations, diagnose constraints, design solutions, drive go-lives, and interrogate data for measurable business outcomes. You will blend strategic consulting with hands-on delivery across large enterprise engagements in fintech, telco, and martech sectors.

The role emphasizes advisory leadership rather than software engineering, with direct access to product and engineering teams to influence deployments that matter and scale

Qualifications

• Five+ years of experience in consulting, account management, presales, software project management or solution-related work.
• Experience with fintech, banking, telecommunications, martech or enterprise services is a plus.
• Strong ability to create customer value and understand client business systems.

Responsibilities

• Design AI Talkbot solutions for large enterprise customers to highlight value and secure buy-in.
• Define scope for solution integration and the interface between products and customer systems.
• Lead delivery projects, including requirements, planning, coordination, and risk management.
• Maintain client engagement through reviews and product training.
• Analyze usage data to improve product adoption and reduce churn.
• Identify gaps between expectations and performance and mobilize internal resources.

Skills

Stakeholder management

English fluency

Communication skills

Strategic thinking

Education

Degree in Business Management or related fields

Degree in Business/Technology/Communications

Job description

WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.

Role Overview

AI talkbots are straightforward. With Wiz's suite of AI tools, building, configuring, and deploying AI voice agents is done in a fraction of the time.

The hard part is everything around the build: knowing which problem is worth solving, what the agent should actually say to move a business metric, and why a deployment that looks fine on paper is underperforming in production.

The Solutions Architect (AEM) is part Forward-Deployed Engineer, part Strategic Consultant. You will sit inside our clients' operations, diagnosing the real constraint, designing the solution, driving it to go-live, and interrogating the data until it produces a business outcome the client can defend to their leadership. We will give you the tools that make building fast; your true value lies in your strategic thinking and analytical rigor.

Key Responsibilities

• Design AI Talkbot solutions for large enterprise customers, aligning product capabilities with customer business needs to highlight value and secure buy-in.
• Define product and service scope, establishing clear boundaries for solution integration, customization, and the interface between the company's products and customer systems.

Solution Delivery

• Lead project management for delivery and on-site integration projects, including requirement communication, project planning, team coordination, progress promotion, leadership, and risk management until final delivery.

Customer Success

• Maintain regular client engagement through quarterly business reviews and product training.
• Manage change requests and incident responses per SLA, utilizing product and client business knowledge for effective problem-solving.
• Analyze usage data and business metrics to enhance product adoption and prevent churn.
• Identify and address gaps between client expectations and solution performance, mobilizing internal resources or leading optimization efforts as needed.
• Understand customer needs and conduct upselling based on customer fit and growth stage.

Key Requirements

• Degree in Business Management, Technology, or related fields;
• Degree in Business, Technology, Communications, or a related field.
• More than five years of experience in consulting, account management, presales, software project management or solution-related work.
• Prior experience and understanding of fintech, banking, telecommunications or martech industries, or enterprise service or enterprise sales experience would be a plus.
• Strong sense of creating value for customers, excellent systematic and logical thinking ability, can quickly understand the product and the customer's original business system
• Strong communication and interpersonal skills; ability to engage C- and D-level stakeholders.
• Fluency in English & local language (Filipino) is required. Competency in spoken and written Mandarin would be a strong advantage.

Capabilities & Personality Fit

• Ability to articulate complex ideas clearly and concisely.
• Dedication to understanding customer goals and delivering value-added solutions.
• Capability to analyze customer issues and develop workaround solutions.
• Adaptable and thrives in a fast-paced, high-growth environment.
• Capability to manage multiple customer accounts simultaneously.

Being direct about two things

This is not a software engineering role. You won't ship production code. The technical rigor lives in how you reason about systems, model edge cases, and interrogate performance data, not in a codebase. If you need to be writing code daily to feel fulfilled, this isn't the right seat, and we'd rather say so now.

This is also not a back-office analytics role. The analysis happens in front of the customer. You'll be the one presenting the finding, defending the recommendation, and owning what happens next. If you want to work primarily in dashboards, this will frustrate you.

Most solutions roles hand you a long build cycle and little say in what gets built. We've inverted that: the tooling handles the repetitive configuration, which means your time goes to the parts that require judgment, diagnosing the problem, designing the approach, and proving the outcome.

You'll be joining a Philippines delivery team that's still being built, so you'll have real influence over how we work rather than inheriting someone else's playbook. The deployments are large enough to matter, the market is moving fast, and you'll have direct access to product and engineering when something needs to change.

If that's the kind of ownership you're looking for, we'd like to talk.

At WIZ.AI, you won't just witness the cutting edge of Generative AI. You will define it, engineering proprietary Talkbots and advanced LLMs that deliver transformative, measurable impact for

global enterprises across 17 countries. We offer an unparalleled ground-floor opportunity within a hyper-growth market leader.

Our flat, results-driven culture ensures technical brilliance translates directly to strategic in

fluence, rewarding your unlimited potential with industry-leading, results-driven compensation.

Elevate your career beyond iteration. Come build your best career story with us.