Forward Deployed Engineer

WIZ.AI; Makati; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

WIZ.AI is deploying and optimizing its LLM-based AI Voice Agent solutions for enterprise customers in the Philippines. The role blends customer-facing solution consulting, deployment coordination, light technical integration, troubleshooting, and post-launch optimization to help clients launch and improve AI voice agents that meet business goals.

You will support pre-sales activities, collaborate with enterprise clients on business cases, and coordinate with sales, product, and engineering teams

Qualifications

• Strong AI-native mindset and openness to emergent AI technologies.
• Active use of LLM and AI tools in daily work or projects.
• Able to read API docs, test APIs, configure systems and debug basic integrations.

Responsibilities

• Support pre-sales activities: discovery, solution discussions, demos, PoCs.
• Understand business cases and deployment opportunities for AI Voice Agent.
• Follow deployment methodology: clarification, configuration, integration, UAT, go-live, optimization.
• Coordinate integrations with CRM, CCaaS, APIs, webhooks, knowledge bases, telephony platforms.
• Analyze data and feedback to optimize agent performance and deployment.
• Coordinate deployment activities across customers, sales, product, engineering, and partners.
• Troubleshoot deployment and production issues during UAT and rollout.
• Collect customer feedback to improve product capabilities.
• Support local projects across Philippines as needed.

Skills

AI mindset

LLM tools

APIs & webhooks

Engineering thinking

Product thinking

Learning quickly

Deployment coordination

Problem solving

Tools

JSON

Job description

WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI’s AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.

About the job

What is the role about?

This role focuses on deploying and optimizing WIZ.AI’s LLM-based AI Voice Agent solutions for enterprise customers in Philippines. It combines customer-facing solution consulting, deployment coordination, light technical integration, troubleshooting, and post-launch optimization to help clients successfully launch and improve AI voice agents that meet business and operational goals.

Responsibilities

• Support pre-sales activities, including customer discovery, solution discussions, demos, workshops, and PoCs
• Work with enterprise customers to understand business cases, operational workflows, and AI Voice Agent deployment opportunities
• Follow WIZ.AI’s deployment methodology to support requirement clarification, solution configuration, integration coordination, UAT, go-live readiness, and post-launch optimization
• Support integration with enterprise systems such as CRM, CCaaS, APIs, webhooks, knowledge bases, and telephony platforms
• Analyze operational data, user feedback, and business metrics to continuously optimize AI Voice Agent performance and deployment effectiveness
• Coordinate deployment activities across customers, sales teams, product teams, engineering teams, and external partners
• Troubleshoot deployment and operational issues during UAT and production rollout phases
• Collect customer feedback and operational insights to improve product capabilities and deployment methodologies
• Support local projects across Philippines when required

Qualifications

• Strong AI-native mindset with high openness toward emerging AI technologies
• Actively uses LLM and AI tools in daily work or personal workflows with practical depth and frequency
• Comfortable learning new tools, technologies, and business domains rapidly using AI-assisted approaches
• Strong engineering thinking and product thinking
• Familiar with APIs, JSON, webhooks, SaaS deployment, and enterprise integration concepts
• Able to read API documentation, test APIs, configure systems, and debug basic integration issues
• Able to use AI-assisted development tools to build lightweight prototypes, scripts, workflow automations, API demos, or internal tools.
• Comfortable turning business requirements into practical solution workflows and deployment plans.
• Strong ownership, execution capability, and problem-solving mindset.

Why Wiz.AI?

At WIZ.AI, you won't just witness the cutting edge of Generative AI. You will define it, engineering proprietary Talkbots and advanced LLMs that deliver transformative, measurable impact for global enterprises across 17 countries. We offer an unparalleled ground-floor opportunity within a hyper-growth market leader.

Our flat, results-driven culture ensures technical brilliance translates directly to strategic influence, rewarding your unlimited potential with industry-leading, results-driven compensation.

Elevate your career beyond iteration. Come build your best career story with us.