Solution Architect

Probe Group; Quezon City; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

Probe Group is seeking a Solutions Architect (Manager-level IC) to design innovative BPO and CX solutions aligned with client needs. You will work with Sales, Operations, WFM, Pricing, and Finance to create compelling offerings and respond to RFPs.

You will help ensure feasibility, competitiveness, and smooth handovers to delivery teams after deal closure, contributing to strategic growth.

Qualifications

• Minimum 3 years of experience in Solution Architecture or related role within the BPO industry.
• Experience supporting RFP/RFI responses, bid management or pre-sales activities.
• Strong understanding of BPO operations, CCO, CX, or omnichannel service delivery.
• Experience with commercial pricing, staffing models, or workforce planning is highly preferred.
• Excellent stakeholder management, communication, and presentation skills.
• Ability to collaborate across cross-functional teams in a fast-paced environment.

Responsibilities

• Design end-to-end BPO and CX solutions based on client requirements.
• Collaborate with Sales, Operations, WFM, Pricing, and Finance to develop solution designs.
• Support RFP/RFI responses and proposal development for new opportunities.
• Build staffing, pricing, and cost models with Operations, WFM, Pricing and Finance.
• Participate in client discovery sessions, solution workshops, and presentations.
• Ensure proposed solutions are operationally feasible and commercially competitive.

Skills

Solution architecture

RFP/RFI bid support

Stakeholder management

Pricing/workforce planning

CX/CCO knowledge

Presentation skills

Job description

## Solution ArchitectApplylocations: Quezon City MNL Philippinestime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: August 29, 2026 (27 days left to apply)job requisition id: JR14188At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.**About the Role**We are looking for a Solutions Architect (Manager-level IC role) to design innovative and commercially viable BPO solutions that support business growth. In this role, you will work closely with Sales, Operations, Workforce Management, Pricing, Technology, and other cross-functional teams to develop winning client solutions, respond to RFPs, and support strategic business opportunities.If you enjoy solving complex business challenges, working with clients, and designing customer-centric outsourcing solutions, we'd love to hear from you!**Key Responsibilities*** Design end-to-end BPO and Customer Experience (CX) solutions based on client requirements* Collaborate with cross-functional teams to develop operational and commercial solution designs* Support RFP, RFI, and proposal development for new business opportunities* Build staffing, pricing, and cost models in partnership with Operations, WFM, Pricing, and Finance* Participate in client discovery sessions, solution workshops, and presentations* Ensure proposed solutions are operationally feasible, commercially competitive, and aligned with business objectives* Support transition planning and handover to delivery teams following successful deal closure**Qualifications*** At least 3 years of experience in Solution Architecture, Solution Design, Commercial Solutioning, or a related role within the BPO industry* Proven experience supporting RFP/RFI responses, bid management, or pre-sales activities* Strong understanding of BPO operations, Contact Center Outsourcing (CCO), Customer Experience (CX), or Omnichannel service delivery* Experience working with commercial pricing, staffing models, or workforce planning is highly preferred* Excellent stakeholder management, communication, and presentation skills* Ability to collaborate effectively across cross-functional teams in a fast-paced environment**Why Join Us?*** Work on strategic, enterprise-level client opportunities* Collaborate with regional and global stakeholders* Be part of a high-performing team driving business growth through innovative solution design