Software Support Engineer — Azure & Full‑Stack (Hybrid)

Cubic³; Manila; On-site; PHP 420,000 - 680,000; Full time

Job summary

Cubic³ is seeking an experienced Software Support Engineer to maintain and improve the reliability of its software platform. You will bridge development teams and customers, diagnose and resolve software issues, and guide other engineers.

The role combines hands-on debugging, real-time incident response, and long-term platform improvements. You will collaborate with App Support, DevOps, and Product teams to ensure uptime, performance, and customer satisfaction while contributing to post-incident

Qualifications

• 3+ years in software support or development with strong troubleshooting skills.
• Expertise in full-stack development and debugging using C# and .NET.
• Experience with cloud platforms, especially Microsoft Azure, including monitoring and incident response.
• Familiarity with SQL and CosmosDB; ability to optimize queries and performance.
• Proven experience with monitoring/APM tools (New Relic, DataDog) for performance insight.
• Excellent communication skills and ability to explain complex issues to diverse stakeholders.
• Proven ownership of critical issues and performing root cause analyses.

Responsibilities

• Own and drive resolution of complex software issues with cross-functional collaboration.
• Monitor system performance using New Relic and DataDog and respond to alerts to maintain uptime.
• Analyze recurring incidents to identify root causes and implement long-term fixes.
• Coordinate during critical incidents with Dev, App Support, and DevOps teams to minimize customer impact.
• Debug across Cubic’s platforms, applying full-stack skills and cloud experience (Azure).
• Improve monitoring and alerting systems to detect anomalies earlier and prevent incidents.
• Document customer interactions and resolutions in JIRA; maintain knowledge base articles.

Skills

Full-stack development

C# / .NET

Azure

SQL

CosmosDB

APM tools (New Relic/DataDog)

Incident management

Technical mentoring

Tools

New Relic

DataDog

Azure monitoring

Job description

Cubic³ is seeking an experienced Software Support Engineer to maintain and improve the reliability of its software platform. You will bridge development teams and customers, diagnose and resolve software issues, and guide other engineers.

The role combines hands-on debugging, real-time incident response, and long-term platform improvements. You will collaborate with App Support, DevOps, and Product teams to ensure uptime, performance, and customer satisfaction while contributing to post-incident