Hybrid SaaS Support Engineer - SQL & Azure

AMCS Group; Cebu City; Hybrid; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Day 1 health insurance for dependents

Hybrid work setup

Shuttle service

Free on‑site food and coffee

Allowances

25 leave credits

Continuous learning and development

Job summary

AMCS Group’s Global Customer Support Team is seeking a Software Support Engineer to own first‑line support for our SaaS products, resolve incidents with confidence, and guide users through complex situations with clarity.

Based in Cebu City, you will document cases in our CRM, perform root‑cause analysis, manage multiple workstreams, and collaborate with product, IT, and operations teams to ensure timely, high‑quality resolutions while continually expanding your technical and customer facing

Qualifications

• Experience in a customer facing role with strong communication.
• Ability to work independently and in a team.
• Excellent written and spoken communication skills.
• Ability to ask smart questions to diagnose issues.
• Strong understanding of cloud/SaaS concepts and Office tools.
• Ability to manage multiple workstreams in a fast-paced environment.
• Analytical mindset with data-driven problem solving.

Responsibilities

• Provide first line support for incidents and requests for AMCS customers.
• Document all case information in the CRM and track progress.
• Perform root-cause analysis on recurring issues.
• Test fixes and follow up to ensure resolution.
• Coordinate with product and engineering teams to ensure timely updates.
• Communicate status clearly to customers and internal stakeholders.

Skills

Customer service

Communication

Problem solving

SQL basics

Cloud computing (Azure)

SaaS support

Multitasking

Education

Bachelor's degree in IT/CS/CE

Azure Fundamentals certification

ITIL v3/v4 Foundations

Tools

Azure Portal

Grafana

Job description

AMCS Group’s Global Customer Support Team is seeking a Software Support Engineer to own first‑line support for our SaaS products, resolve incidents with confidence, and guide users through complex situations with clarity.

Based in Cebu City, you will document cases in our CRM, perform root‑cause analysis, manage multiple workstreams, and collaborate with product, IT, and operations teams to ensure timely, high‑quality resolutions while continually expanding your technical and customer facing