Software Product Specialist_1

Momentive; Cebu City; Hybrid; PHP 357,000 - 469,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical, dental & optical benefits

Flexible PTO

Inclusive environment

Job summary

Momentive Software is seeking an entry-level technical support professional in Cebu City, Philippines. You will investigate and resolve client tickets, expand your product knowledge, and deliver exceptional support by phone and email.

You will collaborate with internal teams, monitor requests, and participate in QA testing while developing expertise in a key component of the Cobalt AMS platform. Hybrid work arrangement is involved.

Qualifications

• Four-year degree from an accredited institution.
• 1-2 years of professional work experience, preferably in a technical or training field.
• Fluency in English with excellent verbal and written communication skills.

Responsibilities

• Investigate and resolve client support tickets, developing troubleshooting skills and product knowledge.
• Research and implement innovative solutions to meet evolving client needs, expanding technical expertise.
• Deliver exceptional client support via phone and email, honing communication and problem-solving abilities.
• Collaborate with internal teams, learning from experienced colleagues and contributing to project success.
• Proactively monitor incoming support requests, gaining insights into client challenges and platform performance.
• Participate in quality assurance testing, contributing to high-quality product releases.
• Develop specialized expertise in a key component of the Cobalt AMS platform, becoming a valuable asset to the team.
• Create user-friendly documentation and deliver engaging training sessions, enhancing communication and presentation skills.
• Other duties as assigned.

Skills

English proficiency

Education

Four-year degree

Job description

Job Description

UTIES & RESPONSIBILITIES:

• Investigate and resolve client support tickets, developing your troubleshooting skills and product knowledge.

• Research and implement innovative solutions to meet evolving client needs, expanding your technical expertise.

• Deliver exceptional client support via phone and email, honing your communication and problem-solving abilities.

• Collaborate effectively with internal teams, learning from experienced colleagues and contributing to project success.

• Proactively monitor incoming support requests, gaining insights into client challenges and platform performance.

• Participate in quality assurance testing, contributing to the delivery of high-quality product releases.

• Develop specialized expertise in a key component of the Cobalt AMS platform, becoming a valuable asset to the team.

• Create user-friendly documentation and deliver engaging training sessions, enhancing your communication and presentation skills.

• Other duties as assigned.

Required Qualifications:

• A four-year degree from an accredited institution

• 1-2 years of professional work experience, preferably in a technical and/or training field

• Fluency in English with excellent verbal and written communication skills

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive’s solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe “good enough” is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

Why Work Here?

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

Benefits

• Medical, Dental & Optical Benefits including Dependents
• Flexible Planned Paid Time Off and Sick Leave
• Inclusive and Welcoming Environment
• Purpose-Driven Culture
• Work-Life Balance
• Passionate About Community Involvement
• Company-Paid Life Insurance Coverage
• Hybrid Work Arrangement
• Hazard Pay

EEO & Diversity Statement

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Eligibility & Verification

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.