Senior Client Support

Community Brands; Cebu City; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Medical benefits

Dental & Optical

PTO & Sick Leave

Inclusive culture

Purpose-driven culture

Work-life balance

Community involvement

Company-paid life insurance

Hybrid work arrangement

Hazard pay

Job summary

Momentive Software seeks a capable manager to lead the CRM/related teams, ensure milestones and budgets are met, and train staff. You will engage clients to promote onboarding, prepare renewal quotes, and respond to proposals while working with Product to prioritize partner initiatives.

The role involves cross-selling Momentive’s suite, building strategic relationships, and guiding a team in a fast-paced environment with travel as needed.

Qualifications

• 3+ years in related area with supervisory experience and a degree.
• Strong analytical and problem-solving abilities with multitasking skills.
• Ability to work independently and manage priorities under deadlines.

Responsibilities

• Guide and supervise staff to meet milestones and budgets.
• Engage with customers to promote software adoption and onboarding.
• Prepare renewal quotations and respond to RFPs.
• Collaborate with product teams to prioritize partner initiatives.
• Cross-sell Momentive products and build partnerships.

Skills

Leadership

Project management

Communication

Problem-solving

Analytical skills

Education

Bachelor’s degree

Tools

Office 365

Job description

DUTIES & RESPONSIBILITIES:

Extensive knowledge of platform system and tools Manages subordinate staff in the day-to-day performance of their jobs True first level manager Ensures that project/department milestones/goals are met and adhering to approved budgets Has some authority for personnel actions with support of the director Trains team on best practices to clients Engage with customer to promote software adoption and onboarding strategies Provides renewal sales quotations and responds to requests for proposals A specialist on complex technical and business matters Ensure the CRM team is fully trained on our products and services to effectively cross sell our suite of products Supervise the crafting of proposals, identification of at-risk partnerships, resolution of dilemmas and identification of growth opportunities Liaise with Product team and ensure prioritization of partner facing initiatives

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• · Experience: Requires 3 years of experience in the related area as an individual contributor 1-3 years supervisory experience required Bachelor’s degree required Must have excellent analytical and problem-solving skills Must have the ability to work independently and handle multiple priorities and deadlines simultaneously Extensive knowledge of the function and department processes
• · Computer/Technical: Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook Demonstrate ability to learn and understand basic office software applications
• · Other Skills: Excellent verbal and written communication, organization and follow up skills Excellent relationship building skills and ability to work both individually and as a member of a team are necessary Ability to work effectively within a fast-paced, deadline-driven environment Proven track record building successful relationships and partnerships at all organizational levels, internally, externally, intra and interdepartmentally Strong client focus with exceptional collaborative and influencing skills

WORKING CONDITIONS: 1. Normal office environment 2. Extending viewing of computer screens 3. Some overnight travel required

ESSENTIAL FUNCTIONS: Spends time at a computer workstation and desk. Moves throughout department or other locations to access or exchange information. May involve carrying loads up to 50 lbs. and being able to remain in a stationary position. May involve lowering oneself to file, and reaching, twisting or turning. Involves handling office materials, typing, writing and other tasks that require manual dexterity. Continuous listening. Ability to communicate information. This job may require accommodating different bodily movements and physical abilities

About Us Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

Why Work Here?

• Medical, Dental & Optical Benefits including Dependents
• Flexible Planned Paid Time Off and Sick Leave
• Inclusive and Welcoming Environment
• Purpose-Driven Culture
• Work-Life Balance
• Passionate About Community Involvement
• Company-Paid Life Insurance Coverage
• Hybrid Work Arrangement
• Hazard Pay

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.