Software Product Specialist

Community Brands; Cebu City; On-site; PHP 400,000 - 700,000; Full time

Benefits offered by this job

Medical, Dental & Optical Benefits

Flexible Planned PTO and Sick Leave

Inclusive environment

Purpose-Driven Culture

Work-Life Balance

Community involvement

Company-Paid Life Insurance

Hybrid Work Arrangement

Hazard Pay

Job summary

Momentive Software is seeking a motivated client support specialist to investigate and resolve tickets, expanding troubleshooting skills and product knowledge. You will deliver support via phone and email, collaborate with internal teams, and develop expertise in a key component of the Cobalt AMS platform.

Documentation and training delivery will also be part of the role. With 1–2 years of relevant experience and fluent English, you will thrive in a collaborative, mission-driven environment that

Qualifications

• Bachelor's degree required or equivalent
• 1–2 years of professional work experience in a technical/training field
• Fluent English with excellent verbal and written communication
• Ability to work in the U.S. without sponsorship

Responsibilities

• Investigate and resolve client support tickets, developing troubleshooting skills and product knowledge.
• Research and implement innovative solutions to meet evolving client needs, expanding technical expertise.
• Deliver exceptional client support via phone and email, honing communication and problem-solving abilities.
• Collaborate effectively with internal teams, learning from experienced colleagues and contributing to project success.
• Proactively monitor incoming support requests, gaining insights into client challenges and platform performance.
• Participate in quality assurance testing, contributing to high-quality product releases.
• Develop specialized expertise in a key component of the Cobalt AMS platform, becoming a valuable asset to the team.
• Create user-friendly documentation and deliver engaging training sessions, enhancing communication and presentation skills.
• Other duties as assigned.

Skills

English fluency

US work eligibility

Education

Four-year degree

Job description

Job Description

• Investigate and resolve client support tickets, developing your troubleshooting skills and product knowledge.
• Research and implement innovative solutions to meet evolving client needs, expanding your technical expertise.
• Deliver exceptional client support via phone and email, honing your communication and problem-solving abilities.
• Collaborate effectively with internal teams, learning from experienced colleagues and contributing to project success.
• Proactively monitor incoming support requests, gaining insights into client challenges and platform performance.
• Participate in quality assurance testing, contributing to the delivery of high-quality product releases.
• Develop specialized expertise in a key component of the Cobalt AMS platform, becoming a valuable asset to the team.
• Create user-friendly documentation and deliver engaging training sessions, enhancing your communication and presentation skills.
• Other duties as assigned.

Required Qualifications

• A four-year degree from an accredited institution
• 1-2 years of professional work experience, preferably in a technical and/or training field
• Fluency in English with excellent verbal and written communication skills
• Ability to work in the U.S. without sponsorship

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive\'s cloud-based software and services to address their most pressing challenges - from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive\'s solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough - so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

Why Work Here?

At Momentive Software, we\'re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you\'re looking for a place where your work matters and your ideas are valued, you\'ll find it here.

• Medical, Dental & Optical Benefits including Dependents
• Flexible Planned Paid Time Off and Sick Leave
• Inclusive and Welcoming Environment
• Purpose-Driven Culture
• Work-Life Balance
• Passionate About Community Involvement
• Company-Paid Life Insurance Coverage
• Hybrid Work Arrangement
• Hazard Pay

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.