Software Engineering - Application Support Engineer-210064-1

Dikshatek; Mandaluyong; On-site; PHP 420,000 - 700,000; Full time

Job summary

Dikshatek in Manila is seeking an Application Support Engineer to investigate and resolve issues across critical business systems. You will monitor performance, collaborate with cross-functional teams, and ensure reliable software operation and user satisfaction.

The role requires 2+ years of Power Apps experience, strong problem-solving skills, and the ability to document findings for knowledge sharing. On-site in Manila with collaboration across Microsoft services.

Qualifications

• Minimum 2 years of experience with Microsoft Power Apps.
• Experience with application lifecycle management and support methodologies.
• Proven ability to diagnose and resolve software issues in a timely manner.
• Familiarity with integrating Power Apps with other Microsoft services.
• Ability to analyze system logs and performance metrics to identify root causes.
• Excellent communication with technical and non-technical stakeholders.

Responsibilities

• Investigate and resolve issues across critical business systems.
• Monitor system performance and collaborate with teams to understand challenges.
• Maintain system reliability and user satisfaction through proactive problem solving.
• Document findings and solutions to support knowledge sharing.
• Improve support processes to enhance efficiency and effectiveness.
• Assist in testing and validation of software updates.

Skills

Power Apps

Application lifecycle

Issue diagnosis

Power Apps integration

Logs & metrics analysis

Stakeholder communication

Job description

Software Engineering - Application Support Engineer-210064-1

Software Engineering - Application Support Engineer-210064-1

Job Description: R1542077

Detailed Job Description:

As an Application Support Engineer, you will spend your day investigating and resolving issues across various critical business systems. Your role involves closely monitoring system performance, collaborating with different teams to understand challenges, and ensuring smooth operation of software applications. You will engage in problem-solving activities that require attention to detail and a proactive approach to maintain system reliability and user satisfaction.

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather information and troubleshoot complex issues.
• Document findings and solutions clearly to support knowledge sharing within the team.
• Continuously improve support processes to enhance efficiency and effectiveness.
• Assist in the testing and validation of software updates to prevent future issues.

Professional & Technical Skills:

• Required Skill: Expert proficiency in Microsoft Power Apps.
• Strong understanding of application lifecycle management and support methodologies.
• Experience in diagnosing and resolving software issues in a timely manner.
• Familiarity with integration of Microsoft Power Apps with other Microsoft services and platforms.
• Ability to analyze system logs and performance metrics to identify root causes.
• Excellent communication skills to effectively collaborate with technical and non-technical stakeholders.

Additional Information:

• The candidate should have minimum 2 years of experience in Microsoft Power Apps.
• This position is based at our Manila office.

Must have and Good to have skills: Power Apps

Number of years experiences needed: 2 – 3 years