Social Solutions Assistant

ZigZag Philippines; Metro Manila; Remote; PHP 335,000 - 469,000; Full time

Job summary

ZigZag Philippines is hiring a Social Solutions Assistant to support the North America Social team from the Philippines. You will handle QA, campaign activation across Meta/TikTok, and reporting while ensuring timely responses to client needs and maintaining internal documentation.

The role requires English fluency, 1 year of digital media experience, strong remote-work discipline, and proficiency with Excel and collaboration tools.

Qualifications

• Fluency in English (written and verbal).
• 1 year of digital media experience; social media advertising preferred.
• Strong work ethic and discipline to work productively in a remote environment.
• Proficiency in video conferencing and messaging apps (e.g., Zoom, Google Meet, Slack).
• Advanced knowledge of Excel calculations, pivot tables, and graphs.
• Experience with paid social platforms (Meta Ads Manager, TikTok Ads Manager) is a plus.

Responsibilities

• Own QA processes pre/post campaign launch across social platforms.
• Assist with campaign activation and setup across Meta, TikTok, Pinterest, Snapchat, and others.
• Escalate to Social Solutions Managers on day-to-day tasks and deadlines.
• Support campaign management/coverage—pace and optimize towards goals and margins.
• Respond promptly to requests using internal systems knowledge.
• Assist with pricing and RFP support, including pulling platform data.
• Support tracking and pixel implementation, and troubleshoot platform issues.
• Maintain internal process and best practices documentation.
• Own reporting, forecasting, and ad hoc audits.
• Take and share notes for team meetings.

Skills

Fluency in English

Digital media experience

Remote work discipline

Strong communication

Organizational skills

Attention to detail

Tools

Excel (Pivot Tables)

Zoom

Google Meet

Slack

Meta Ads Manager

TikTok Ads Manager

Job description

About the role

The Social Solutions Assistant will support the North America Social team, including QA, campaign setup, and reporting, supporting delivery, top performance, and other client needs across paid social campaigns. This individual goes above and beyond in their day‑to‑day, strives to consistently exceed the expectations of their clients and fellow team members, and wants to help further the team's expertise.

Key responsibilities

• Own the quality assurance (QA) process pre/post campaign launch across social platforms.


• Assist with campaign activation and setup across Meta, TikTok, Pinterest, Snapchat, and other social platforms.


• Escalate to Social Solutions Managers on day-to-day tasks (flag RCO deadlines, discrepancies, audits, daily pacing checks, etc.).


• Support campaign management/coverage/overflow – pace and optimize towards unit goals, KPIs, and margin caps.


• Respond with urgency to all general and specialized requests using knowledge and understanding of all internal systems.


• Assist with pricing and RFP support, including pulling platform data and formatting materials.


• Support tracking and pixel implementation, and assist with issue troubleshooting/inquiry on social platforms.


• Maintain internal process and best practices documentation up-to-date.


• Own reporting, forecasting, and ad hoc audits.


• Take and share notes for various team meetings.

About you

• Fluency in English, both written and verbal.


• 1 year of digital media experience; social media advertising experience preferred.


• Strong work ethic and discipline to work productively in a remote environment.


• Proficiency in video conferencing and messaging apps (e.g., Zoom, Google Meet, Slack).


• Advanced knowledge of Excel calculations, pivot tables, and graphs.


• Experience or familiarity with paid social platforms (Meta Ads Manager, TikTok Ads Manager, etc.) is a plus.


• A thirst to learn the social and digital landscape and share learnings with the team.


• Able to effectively prioritize and work with little to no supervision.


• Highly organized and detail-oriented professional.


• Strong communication skills: verbal, written, interpersonal, and presentation.