Social Media And E-Commerce Manager

Company; Philippines; Remote; PHP 711,000 - 852,000; Full time

Job summary

Company is seeking a Social Media and E-Commerce Manager to drive day-to-day operations, focusing on social media management across Meta platforms and customer engagement, while supporting marketing activities.

The role also covers customer support, Shopify maintenance, email marketing, and SEO insights to enhance retention and brand growth.

Qualifications

• DTC experience in e-commerce environments.
• Proven success managing content strategies on social platforms (Instagram, Facebook, TikTok, LinkedIn).
• Strong background in e-commerce customer support.
• Excellent written and verbal communication with attention to brand voice.

Responsibilities

• Content Calendar Execution across Meta (Facebook and Instagram).
• Asset Creation for posts, captions, and visuals with brand consistency.
• Community Management: engagement, comment responses, DMs, and member identification.
• Performance Analytics: track, analyze, and report metrics to optimize engagement.
• Marketing Support: contribute to general marketing initiatives and brand campaigns.
• Customer Support: manage inquiries via email, chat, and social helpdesks.
• Shopify Store Maintenance: assist with day-to-day store health and order processing.
• Email Marketing: craft customer emails and automation flows.
• SEO & Insights: assist SEO efforts and monitor customer feedback trends.
• Administrative Management: calendar for promos, launches, and campaigns.

Skills

DTC experience

Social media proficiency

Customer service excellence

Communication skills

Organizational agility

Tools

Shopify

Gorgias

Klaviyo

Amazon Creator Connections

Job description

Social Media and E-Commerce Manager

Position: SOCIAL MEDIA AND E-COMMERCE MANAGER

Salary: ₱70,000 monthly

Salary range: 70,000Philippine Peso (The final amount will be at the client's discretion based on the candidate’s skills and experience)

Company: Company
Job Type: Full Time
Location: Philippines

Working Hours: 8am-5pm New Zealand business hours (1pm US Pacific time / 4am Philippine time)

Work set-up: 100% Remote work under Independent Contractor Agreement

Holidays: TBD

Target Start Date: TBD

About the Company

This company is a pet wellness brand that specializes in vet-formulated supplements and interactive enrichment products designed to support canine health and behavior. Their primary focus is on addressing day-to-day stress and anxiety in dogs through science-backed calming chews, drops, and spreads.

Role Overview

We are looking for an all-round Social Media and E-Commerce Manager with generalist skills to support the day-to-day business operations. This role is primarily focused on delivering Social Media Management across e-commerce channels and Customer Engagement by providing excellent customer service, while also assisting with marketing activities.

RESPONSIBILITIES:

Social Media Management & Content Creation (Primary Focus)

• Content Calendar Execution: Plan, schedule, and maintain a consistent content calendar across key social platforms, specifically Meta (Facebook and Instagram).
• Asset Creation: Design and develop basic marketing content, including posts, captions, and visual assets, while maintaining absolute brand consistency.
• Community Management: Drive page strategy and engagement by monitoring and actioning social channels, responding promptly to comments, interacting with accounts and direct messages, and identifying potential members of the community.
• Performance Analytics: Track, analyze, and report on social media performance metrics to continually optimize engagement and growth.
• Marketing Support: Contribute creative inputs to general marketing initiatives, blog posts, and overarching brand campaigns.

Customer Experience & E-Commerce Support (Secondary Focus)

• Customer Support: Manage inbound customer inquiries across email, chat, and social helpdesks, ensuring professional, timely resolutions for order queries and product questions.
• Shopify Store Maintenance: Assist with the day-to-day management, health, and hygiene of the Shopify e-commerce platform, including supporting accurate order processing.
• Email Marketing: Create customer email content and build communication flows to enhance retention and customer lifetime value.
• SEO & Insights: Support search engine optimization (SEO) initiatives and actively monitor customer feedback trends to report recurring platform or product issues.
• Administrative Management: Maintain a calendar of major promotional dates, product launches, and seasonal campaigns.

Qualifications

• DTC Experience: Proven experience working within a Direct-to-Consumer (DTC) E-commerce environment.
• Social Media Proficiency: Demonstrated success managing and executing content strategies across Instagram, Facebook, TikTok, and LinkedIn.
• E-Commerce Platforms: Solid working knowledge of Shopify (or a similar e-commerce ecosystem) for storefront and order management.
• Customer Service Excellence: Strong background in e-commerce customer support with a track record of upholding high standards of customer experience.
• Communication Skills: Exceptional written and verbal communication skills with a sharp eye for detail, copy editing, and brand voice.
• Organizational Agility: Highly organized, proactive self-starter capable of managing multiple tasks simultaneously in a fast-paced environment.

Preferred Skills (Nice to Have)

• Design & Content Tools: Practical graphic design skills utilizing basic creative software or AI-driven content tools.
• CRM & Helpdesk Tools: Familiarity with e-commerce customer relationship management platforms, with a strong preference for Gorgias.
• Email Automation: Working knowledge of Klaviyo or similar customer communication and email marketing automation platforms.
• Amazon Ecosystem: Experience or familiarity with Creator Connections on Amazon.
• Strategic Insights: A strong foundational understanding of E-commerce customer journeys and optimization pathways.