SME Commercial Card Program Manager

C Smart International; Manila; On-site; PHP 800,000 - 1,500,000; Full time

Job summary

C Smart International is seeking an experienced Programme Manager to lead a 12-month SME Commercial Card initiative for a Philippine bank. The role requires embedded client engagement, cross-functional delivery, governance updates and launch readiness tracking.

The ideal candidate will manage complex stakeholder networks, translate priorities into actions, and ensure timely execution across product, risk, operations and technology teams.

Qualifications

• 7–10 years of relevant experience in programme management, product delivery, banking transformation, cards/payments, consulting or financial services.
• Demonstrated experience managing cross-functional initiatives involving business, risk, operations and technology teams.
• Good understanding of card issuing commercial cards, SME banking or the payments ecosystem.
• Experience supporting product launch, card implementation, platform change or transformation programme.
• Strong stakeholder management, facilitation, executive reporting and structured problem- solving skills.
• Fluent written and spoken English and Tagalog; Tagalog is mandatory.
• Based in the Philippines and able to work onsite with client stakeholders as required.

Responsibilities

• Coordinate day-to-day programme coordination across planning, delivery, testing, launch readiness and early post-launch activities.
• Track milestones, dependencies, risks, issues and actions, ensuring timely follow-through and escalation where needed.
• Coordinate governance meetings and stakeholder updates with senior and working-level stakeholders.
• Prepare concise reporting materials to support decisions and management visibility.
• Support proposition, business case, customer segment and product-readiness activities.
• Support go-to-market planning, sales enablement, channel readiness and launch activation.
• Coordinate readiness across product, operations, channels, technology, testing, certification and go-live preparation.
• Maintain clear visibility of critical path items and scheme-related dependencies.
• Support go/no-go preparation, issue resolution, launch monitoring and handover to business-as-usual teams.
• Serve as a central coordination point across client stakeholders, internal teams, delivery squads and relevant card schemes teams.
• Identify bottlenecks, drive closure of open items and facilitate timely escalation.
• Communicate clearly in English and Tagalog across working-level and executive audiences.

Job description

We are seeking vendor nominations for an experienced SME Commercial Card Program Manager to

support a leading Philippine bank with the launch of a SME commercial card proposition. The selected

resource will be embedded with the client for a 12-month engagement and must bring strong

programme delivery, stakeholder management and cards/payments experience.

Vendors should propose candidates who can operate independently, coordinate across senior and

working-level stakeholders, and translate programme priorities into clear actions, governance updates

and launch-readiness tracking.

Resource Responsibilities

Programme Coordination and Delivery

• Manage day-to-day programme coordination across planning, delivery, testing, launch readiness
• and early post-launch activities.
• Track milestones, dependencies, risks, issues and actions, ensuring timely follow-through and escalation where needed.
• Coordinate working sessions, governance meetings and stakeholder updates.
• Prepare concise reporting materials to support decisions and management visibility.

Product and Go-to-Market Support

• Support proposition, business case, customer segment and product-readiness activities.
• Bring relevant market, competitor and payments knowledge to inform discussions and decision-making.
• Support go-to-market planning, sales enablement, channel readiness and launch activation.

Launch Readiness

• Coordinate readiness across product, operations, channels, technology, testing, certification and go-live preparation.
• Maintain clear visibility of critical path items and scheme-related dependencies.
• Support go/no-go preparation, issue resolution, launch monitoring and handover to business-as-usual teams.

Stakeholder Management and Problem Solving

• Serve as a central coordination point across client stakeholders, internal teams, delivery squads and relevant card schemes teams.
• Identify bottlenecks, drive closure of open items and facilitate timely escalation.
• Communicate clearly in English and Tagalog across working-level and executive audiences.
• 7-10 years of relevant experience in programme management, product delivery, banking
• transformation, cards/payments, consulting or financial services.
• Demonstrated experience managing cross-functional initiatives involving business, risk,
• operations and technology teams.
• Good understanding of card issuing commercial cards, SME banking or the payments ecosystem.
• Experience supporting product launch, card implementation, platform change or transformation
• programme.
• Strong stakeholder management, facilitation, executive reporting and structured problem- solving skills.
• Fluent written and spoken English and Tagalog; Tagalog is mandatory.
• Based in the Philippines and able to work onsite with client stakeholders as required.

Preferred Candidate Profile

• Prior exposure to SME, commercial, corporate, purchasing, fleet, virtual or business card products.
• Experience working with Philippine banks, financial institutions, card schemes, issuer processors or fintech organizations.
• Familiarity with credit strategy, underwriting, card operations, scheme certification, tokenization or launch readiness.
• Consulting experience or delivery certification such as PMP, PRINCE2, Agile or Scrum is advantageous.