SM Supermalls CRS Representative

SM Supermalls (Shopping Center Management Corporation); Calamba; On-site; PHP 335,000 - 513,000; Full time

Job summary

Shopping Center Management Corporation is seeking a dedicated security professional to manage the overall security program for a designated mall. You will ensure a safe environment for customers, employees, tenants, and visitors while aligning with company standards and government regulations.

You will lead security operations, conduct regular inspections, document incidents, and train tenants. The role emphasizes proactive risk management, strong communication, and continuous professional

Qualifications

• Experience implementing security programs in large facilities.
• Ability to inspect facilities and coordinate with operations.
• Knowledge of incident reporting and record-keeping.

Responsibilities

• Implement security programs and protocols to maintain a safe and orderly environment in the mall.
• Conduct regular inspections and address security issues in coordination with mall operations.
• Monitor compliance and documentation including attendance, incident reports, and policy violations.
• Investigate and report security incidents while ensuring proper record management and orientation for new tenants.
• Engage in continuous learning and development through training and participation in professional growth initiatives.

Skills

Vendor management

Security management

Risk mitigation

Project management

Problem solving

Communication

Change management

Legal & regulatory compliance

Customer orientation

Complaint management

Job description

Group Company:

Shopping Center Management Corporation

Position description:

To execute the overall security program of his assigned mall. To maintain a safe and secured environment for all the customers, employees, guests, and other personnel within the mall he is assigned in, as well as other business related structures, in order to preserve a harmless environment which will result to profit and good business for the organization as well as achieve customer satisfaction within the limits of company standards, policies, and government law on security administration.

Primary Responsibilities:

• Implement security programs and protocols to maintain a safe and orderly environment in the mall.
• Conduct regular inspections and address security issues in coordination with mall operations.
• Monitor compliance and documentation including attendance, incident reports, and policy violations.
• Investigate and report security incidents while ensuring proper record management and orientation for new tenants.
• Engage in continuous learning and development through training and participation in professional growth initiatives.

Competencies:

• Basic in Vendor Management, System Operational Management, Safety & Security Management, Risk Mitigation, Quantitative Analysis, Project Management, Problem Solving, Legal & Regulatory Compliance, Customer Orientation, Contract Management, Complaint Management, Communication, Change Management
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional