Slot Floor Experience Specialist

Bloomberry Resorts and Hotels Inc.; Parañaque; On-site; PHP 180,000 - 300,000; Full time

Job summary

Bloomberry Resorts and Hotels Inc. is looking for a guest service associate to support guests and staff on the gaming floor. You will greet guests, explain game rules, and help with machine payouts while ensuring machines work smoothly and safely.

You will walk the floor, address guest concerns quickly, report issues to technicians, and uphold high standards of professionalism in a vibrant resort environment in Manila.

Qualifications

• Proven ability to provide friendly, professional guest service.
• Able to greet guests warmly and maintain neat appearance.
• Good communication and quick problem-solving skills.

Responsibilities

• Provide excellent service to guests and staff to build relationships.
• Greet guests professionally and maintain a neat, welcoming appearance.
• Ensure gaming machines operate properly and fix minor issues; refill ticket supplies.
• Place out-of-order signs on broken machines and report to technicians or supervisors.
• Walk assigned areas to respond quickly to guest concerns or service requests.
• Assist guests with machines, give directions, and share information about events and services.
• Explain how games work, including payouts and jackpots.
• Assist with machine payouts following department guidelines.
• Report safety issues, rude or intoxicated guests, or cheating immediately.

Skills

Guest service

Communication

Problem solving

Attention to detail

Education

High school diploma

Tools

Slot machines

Job description

Bloomberry Resorts and Hotels Inc. is looking for a guest service associate to support guests and staff on the gaming floor. You will greet guests, explain game rules, and help with machine payouts while ensuring machines work smoothly and safely.

You will walk the floor, address guest concerns quickly, report issues to technicians, and uphold high standards of professionalism in a vibrant resort environment in Manila.