IT Technical Support

Neksjob Philippines; Taguig; On-site; PHP 3,200,000 - 5,200,000; Full time

Benefits offered by this job

High-impact leadership opportunity

Collaborative work environment

Competitive salary and benefits package

Job summary

A strategic operations firm is seeking a dynamic Site Leader in Taguig to lead its Philippines operations. This leadership role involves managing large teams and ensuring operational excellence. The ideal candidate will have over 20 years of experience in technology and operations management, with proven skills in stakeholder collaboration and team leadership. Competitive salary and benefits are included.

Qualifications

• 20+ years of experience in Technology, Operations, or Delivery Management.
• Minimum 5 years in a senior leadership or site head role.
• Proven experience handling US-based clients.
• Strong leadership and communication skills with a deep understanding of operational metrics and SLA governance.
• Experience managing teams of 300+ FTEs in a global support center environment.
• Strong cross-cultural management and stakeholder collaboration skills.
• Tech-savvy with a passion for innovation and continuous improvement.

Responsibilities

• Lead large-scale teams across business units.
• Act as the senior-most executive for the site’s operations.
• Oversee daily site operations to ensure service quality.
• Oversee daily site operations to ensure service quality, efficiency, and SLA adherence.
• Manage KPIs, metrics, and continuous improvement programs.
• Mentor senior and mid-level managers to strengthen the leadership pipeline.
• Contribute to global strategic initiatives and transformation projects.

Skills

Leadership and communication

Operational metrics management

Cross-cultural management

Stakeholder collaboration

Technical guidance

Cross-cultural management

Innovation

Job description

On-site - Taguig >10 Yrs Exp Bachelor Full-time

Job Description

Job Summary:

• We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations, and a passion for delivering operational excellence, organizational growth, and exceptional service delivery.
• You will be responsible for leading large-scale teams, driving strategic execution, and fostering a collaborative, performance-driven culture across all business units.

Key Responsibilities:

Executive Leadership & Stakeholder Management

• Act as the senior-most executive and represent the site’s operations, aligning local execution with global strategy.
• Build and maintain strong relationships with global business and technology stakeholders.
• Promote a culture of accountability, collaboration, and transparency.

Technology Expertise (Mandatory)

• Provide technical guidance based on strong understanding of industry trends and emerging technologies.
• Support innovation and tech-driven decision-making across teams.

Operational Excellence & Delivery Management

• Oversee daily site operations to ensure service quality, efficiency, and SLA adherence.
• Manage KPIs, operational metrics, and continuous improvement programs.
• Ensure alignment with strategic business objectives in terms of cost, quality, and delivery.

Talent Development & Organizational Culture

• Attract, develop, and retain high-performing talent.
• Mentor senior and mid-level managers to strengthen the leadership pipeline.
• Promote a positive, inclusive, and performance-oriented work culture.
• Partner effectively with global teams across NA, EMEA, and APAC.
• Align local efforts with enterprise-wide priorities and values.
• Contribute to global strategic initiatives and transformation projects.

Qualifications:

• 20+ years of experience in Technology, Operations, or Delivery Management
• Minimum 5 years in a senior leadership or site head role
• Proven experience handling US-based clients and supporting GCC (Global Capability Center) models
• Strong leadership and communication skills with a deep understanding of operational metrics and SLA governance
• Experience managing teams of 300+ FTEs in a global support center environment
• Strong cross-cultural management and stakeholder collaboration skills
• Tech-savvy with a passion for innovation and continuous improvement

What We Offer:

• A high-impact leadership opportunity with global visibility
• A chance to shape the future of a strategic delivery center
• A collaborative, inclusive, and growth-oriented work environment
• Competitive salary and benefits package

Working Location

Uptown Place Tower 3. Corner, 11th Ave, Taguig, Metro Manila, Philippines