Site Service Supervisor

Cohu, Inc.; Baguio; On-site; PHP 520,000 - 760,000; Full time

Job summary

Cohu, Inc. in the Philippines is seeking a Customer Service Engineer with leadership responsibilities to supervise field service staff involved in installation, engineering, repair, and upgrading of equipment for customers.

Candidates should have at least five years in customer service engineering and at least two years in a supervisory or lead role, plus strong computer skills in Word and Excel and excellent communication.

Qualifications

• At least five (5) years as a Customer Service Engineer.
• At least two (2) years of supervisory or lead role.
• Computer literate with working knowledge of Word and Excel.
• Excellent interpersonal, oral and written communication skills.
• Ability to provide direction and training to staff.

Responsibilities

• Supervise field service staff in customer support activities involving installation, engineering, repair, and upgrading of equipment and systems for customers.
• Oversee daily operations and ensure service quality across projects.
• Collaborate with engineering and service teams to plan corrective actions and improvements.
• Mentor and train staff to maintain high performance and safety standards.

Skills

Customer service

Leadership

Interpersonal communication

Training

Word & Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description:

Under general supervision, responsible for supervising the field service staff in customer support activities involving installation, engineering, repair, and upgrading of equipment and systems for customers.

At least five (5) years as a Customer Service Engineer and at least two (2) years of supervisory level or lead role.

Ability to work with assigned projects that are diverse; requires judgment in selecting best correctional method. Computer literate with a working knowledge of Word and Excel.

Supervisory management skill. Excellent interpersonal, oral and written communication skills.
Ability to provide direction and training to staff.

Requirements: