Site Reliability Engineering Manager

Maestro BPO OPC; Mandaluyong; On-site; PHP 1,500,000 - 2,500,000; Full time

Job summary

Maestro BPO OPC in Mandaluyong is seeking an experienced Site Reliability Engineer Manager who will oversee a pod of 8-12 engineers, guiding growth, performance and wellbeing in a 24x7 operation.

You will rotate with the team, manage onboarding, training, and promotions, and drive shift coverage, leaving room for coaching junior to senior staff. Bachelor's in CS or engineering required. On-site role with 24x7 schedules.

Qualifications

• 5+ years in SRE or DevOps, with 2+ years as a people manager or team lead.
• A technical baseline current enough to coach junior and mid-level engineers
• credibly: Linux, Kubernetes, a public cloud, an observability stack, and the incident process.
• Demonstrated coaching capability — evidence of engineers who advanced under you.
• Willingness and availability to rotate shift bands with your pod, including the night band.
• Comfort holding a difficult conversation about behaviour or performance without escalating it prematurely.
• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.

Responsibilities

• People management and workplace behaviour—weekly 1:1s with every direct report; performance cycles, goal setting and development plans.
• Capability and training delivery—maintain accurate Capability Ledger entries for every report and build each engineer’s training plan against the roadmap capabilities their service line requires. Schedule training as named seats inside the rota, not as time to be found later.
• Resourcing and shift management—execute the rota, approve leave, arrange relief cover and control overtime, and hold your 1:1 cadence regardless of where people sit in the rotation. Own onboarding for new joiners and Academy graduates: environment, tooling, process, and the human side of.
• Talent and progression—interview for the group, assign Academy mentors, identify successors inside the pod, and build promotion cases that carry binding input from Service Reliability Leads and Tech Leads.

Skills

Linux

Kubernetes

Public Cloud

Observability Stack

Incident Process

Coaching Capability

Shift Management

People Management

Education

Bachelor’s degree in Computer Science, Engineering, or equivalent

Job description

On-site - Mandaluyong 5-10 Yrs Exp Bachelor Full-time

Job Description

Your Role

You will manage a pod of 8-12 site reliability engineers through the whole of the employment relationship — growth, performance, behavior, wellbeing and shift life. In a population that is 60–70 % junior, this is the role that decides whether that population becomes senior.

We run 24x7 and you rotate with the other Engineering People Manager (EPM) including the night band. That is a defining feature of the job, not a footnote: a manager who never sees two thirds of their team’s working life cannot manage them.

What You Will Own

• People management and workplace behaviour — weekly 1:1s with every direct report; performance cycles, goal setting and development plans.
• Capability and training delivery — maintain accurate Capability Ledger entries for every report and build each engineer’s training plan against the roadmap capabilities their service line requires. Schedule training as named seats inside the rota, not as time to be found later.
• Resourcing and shift management — execute the rota, approve leave, arrange relief cover and control overtime, and hold your 1:1 cadence regardless of where people sit in the rotation. Own onboarding for new joiners and Academy graduates: environment, tooling, process, and the human side of.
• Talent and progression — interview for the group, assign Academy mentors, identify successors inside the pod, and build promotion cases that carry binding input from Service Reliability Leads and Tech Leads.

Job Requirements

• 5+ years in SRE or DevOps, with 2+ years as a people manager or team lead.
• A technical baseline current enough to coach junior and mid-level engineers
• credibly: Linux, Kubernetes, a public cloud, an observability stack, and the
• incident process.
• Demonstrated coaching capability — evidence of engineers who advanced under
• you.
• Willingness and availability to rotate shift bands with your pod, including the night
• band.
• Comfort holding a difficult conversation about behaviour or performance without
• escalating it prematurely.
• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.

Plus points if you have:

• Formal coaching or EQ-based leadership training.
• Experience onboarding fresh graduates
• Familiarity with competency frameworks and skills assessment.
• Prior experience as a Duty Manager or shift lead in a 24x7 operation.