Site Reliability Engineering

Maestro BPO OPC; Cebu City; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Maestro BPO OPC is seeking an experienced Engineering People Manager to lead a pod of 8–12 site reliability engineers in a 24x7 environment. You will guide growth, performance, behavior and wellbeing, shaping the path from junior to senior levels while ensuring reliable service delivery.

You will own staffing, training, shift planning and promotion cases, drive capability across Linux, Kubernetes, cloud and observability stacks, and coach engineers through feedback and difficult conversations.

Qualifications

• 5+ years in SRE or DevOps with 2+ years as a people manager or team lead.
• Technical baseline to coach junior and mid-level engineers.
• Proficient with Linux, Kubernetes, a public cloud, an observability stack and incident processes.
• Evidence of coaching capability and successful engineers progression.
• Willingness to rotate shift bands, including night shift, within the pod.

Responsibilities

• Manage a pod of 8–12 SRE/DevOps engineers across growth, performance, behavior and wellbeing.
• Lead weekly 1:1s, performance cycles, goal setting and development plans.
• Own capability delivery, training plans and scheduling seats in the rota.
• Handle onboarding, shift management and overtime control for the team.
• Identify successors, build promotion cases and align input from tech leads.

Skills

People management

Coaching

Shift planning

Training & capability development

Performance management

Education

Bachelor's degree in CS/Engineering or equivalent

Tools

Linux

Kubernetes

Public cloud

Observability stack

Incident management

Job description

About this role:

You will manage a pod of 8-12 site reliability engineers through the whole of the

employment relationship - growth, performance, behavior, wellbeing and shift life. In a

population that is 60-70 % junior, this is the role that decides whether that population

becomes senior.

We run 24x7 and you rotate with the other Engineering People Manager (EPM)

including the night band. That is a defining feature of the job, not a footnote: a manager

who never sees two thirds of their team’s working life cannot manage them.

What You Will Own

• People management and workplace behaviour - weekly 1:1s with

  every direct report; performance cycles, goal setting and development plans.

  Address attendance, collaboration, handover discipline and conduct early and

  directly. Act on fatigue and shift-health indicators before they become attrition or

  incident risk.

• Capability and training delivery - maintain accurate Capability

  Ledger entries for every report and build each engineer's training plan against

  the roadmap capabilities their service line requires. Schedule training as named

  seats inside the rota, not as time to be found later.

• Resourcing and shift management - execute the rota, approve

  leave, arrange relief cover and control overtime, and hold your 1:1 cadence

  regardless of where people sit in the rotation. Own onboarding for new joiners

  and Academy graduates: environment, tooling, process, and the human side of

  shift work.

• Talent and progression (≈ 15 %) - interview for the group, assign Academy

  mentors, identify successors inside the pod, and build promotion cases that carry

  binding input from Service Reliability Leads and Tech Leads.

Job Requirements

• 5+ years in SRE or DevOps, with 2+ years as a people manager or team lead.
• A technical baseline current enough to coach junior and mid-level engineers
• credibly: Linux, Kubernetes, a public cloud, an observability stack, and the
• incident process.
• Demonstrated coaching capability - evidence of engineers who advanced under
• you.
• Willingness and availability to rotate shift bands with your pod, including the night
• band.
• Comfort holding a difficult conversation about behaviour or performance without
• escalating it prematurely.
• Bachelor's degree in Computer Science, Engineering, or equivalent experience.

Plus points if you have:

• Formal coaching or EQ-based leadership training.
• Experience onboarding fresh graduates
• Familiarity with competency frameworks and skills assessment.
• Prior experience as a Duty Manager or shift lead in a 24x7 operation.