Site Reliability Engineer

AgileEngine; Mexico; Hybrid; PHP 8,734,000 - 13,100,000; Full time

Benefits offered by this job

Professional growth

Competitive USD-based pay

Exciting projects

Flextime

Job summary

AgileEngine is seeking a DevOps / Site Reliability Engineer to sustain operational resilience across Azure, AWS, and GCP in a 24x7 setting. You will bridge platform engineering with incident command, own remediation, and shape playbooks to guide rapid response.

You will lead major-incident calls, design automated runbooks, and drive post-incident reviews, while advancing security and compliance through IaC, CI/CD, and CSPM tooling.

Qualifications

• 5+ years of experience required.
• In-depth architectural expertise in multi-cloud defense, federated IAM, and zero-trust principles.
• Strong hands-on experience with Kubernetes, Terraform, CI/CD orchestration, and Python/Go scripting.
• Senior-level incident-command experience in a 24x7 production environment.
• Proven ability to drive remediation follow-up and coordinate across teams.
• Experience drafting incident notifications for technical and executive audiences.
• Experience authoring incident-management playbooks and escalation procedures.
• Autonomy in managing complex operations.

Responsibilities

• Scale and maintain stability across multi-cloud environments (Azure, AWS, GCP).
• Engineer IaC-based security policies and baselines to prevent misconfigurations.
• Design and maintain enterprise CI/CD pipelines for ingestion and deployment.
• Respond to continuous monitoring alerts using CSPM tools like Wiz.
• Act as Incident Commander for major incidents in a 24x7 setting.
• Own post-incident remediation and drive systemic fixes with cross-team accountability.
• Draft timely incident notifications for technical and executive audiences.
• Develop and socialize incident-management playbooks and runbooks.

Skills

Kubernetes

Terraform

CI/CD

Python/Go

Incident Command

Multi-cloud

Zero-trust

Wiz

PCI-DSS

SOC2

Tools

Wiz

Job description

We are looking for a DevOps / Site Reliability Engineer to maintain operational resilience across Azure, AWS, and GCP in a 24x7 environment. This role blends platform engineering with incident command, using Terraform, CI/CD pipelines, and CSPM tools like Wiz. You will lead major-incident calls, own remediation follow-through, and build the playbooks that guide response.

What you will do

• Scale and maintain the ability to drive operational stability across multi-cloud environments (Azure, AWS, GCP).
• Engineer unified security policies and configuration baselines using IaC (Terraform) to prevent misconfigurations.
• Design, maintain, and optimize enterprise CI/CD pipelines to support continuous ASPM ingestion and deployment.
• Act on continuous monitoring alerts, utilizing Cloud Security Posture Management (CSPM) tools like Wiz to secure workloads.
• Serve as Incident Commander on major and critical incidents — running the bridge, directing technical workstreams, making time-critical decisions, and coordinating cross-functional responders under pressure.
• Own the post-incident loop — track remediation items to closure, hold owning teams accountable to timelines, and drive systemic fixes and preventative actions across groups.
• Draft and send clear, accurate, audience-appropriate incident notifications and status updates to technical teams, management, and stakeholders throughout the incident lifecycle.
• Develop, maintain, and socialize divisional / group-level incident-management playbooks, runbooks, and escalation procedures that standardize response and reduce time-to-resolution.

Must haves

• 5+ years of experience.
• In-depth architectural expertise in multi-cloud defense, federated IAM, and zero-trust principles.
• Strong practical experience with Kubernetes, Terraform, CI/CD orchestration, and Python/Go scripting.
• Senior-level, hands-on incident-command experience driving major/critical incident calls to resolution in a 24x7 production environment.
• Proven track record of remediation follow-up — coordinating with teams and holding owners accountable until issues are fully closed.
• Demonstrated skill drafting and issuing incident notification communications to both technical and executive audiences.
• Direct experience authoring divisional/group incident-management playbooks and escalation procedures.
• Fully autonomous.
• Drives the architecture of complex automated runbooks and mentors Middle-level SREs.
• Extensive experience deploying and tuning APIs from modern CNAPP/CSPM platforms, ideally Wiz.
• Prior experience building platforms subject to strict financial compliance standards (PCI-DSS, SOC2).

Nice to haves

• PagerDuty — hands-on experience with on-call scheduling, alert routing, and incident orchestration.
• ServiceNow — familiarity with incident, problem, and change management workflows and reporting.

Perks and Benefits

• Professional growth

Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps

• Competitive compensation

We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities

• A selection of exciting projects

Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands

• Flextime

Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.