Site Operations & Experience Leader

TOA Global

Cebu City

On-site

PHP 600,000 - 900,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

Life Insurance

21 days leave

Annual raise

Tenure recognition

Certifications access

Free beverages

Recreation facilities

Work-life balance

Diversity & inclusion

Career progression

Job summary

TOA Global is seeking a Site Manager to lead the Cebu office operations (one building, one shift). You will drive excellent facilities experience for employees and clients on site, and oversee a team spanning people leaders and cross-functional support to ensure seamless execution of HR, events, health & safety, and site initiatives.

As the main on-site contact for operational performance, you will drive service quality, engagement metrics, and continuous improvement through strong leadership,

Qualifications

Operation Management experience is essential.
Experience in IT Support, Admin Services & Facilities Management.
Knowledge of Business Continuity planning is required.
Experience leading large teams in operations.

Responsibilities

Main contact for Site operational performance for global teams assigned to one shift.
Service Delivery (Tickets, CSAT, NPS).
Experience (Tickets, Engagement, eNPS, SAT).
Communication (Internal, stakeholders, team member, partners).
Leadership & Culture (Performance, metrics, standards & reporting, learning).
Onboard/offboard experience.
Crisis management & business continuity.
Admin/facilities as it relates to employee, clients, experience.
Special projects as required.

Skills

Operation Management

IT Support

Admin Services

Facilities Management

Business Continuity

Leading large teams

Job description

As the main on-site contact for operational performance, you will drive service quality, engagement metrics, and continuous improvement through strong leadership,

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