IT Technical Support

Neksjob Philippines; Pampanga; On-site; PHP 2,000,000 - 3,000,000; Full time

Benefits offered by this job

High-impact leadership opportunity

Global visibility

Collaborative work environment

Job summary

A leading recruitment agency is seeking a dynamic Site Leader to oversee operations in the Philippines. The ideal candidate will have over 20 years of experience in technology and operations, with a strong background in managing large teams and overseeing service quality. This role offers a high-impact leadership opportunity in a collaborative and growth-oriented environment.

Qualifications

• 20+ years of experience in Technology, Operations, or Delivery Management.
• Minimum 5 years in a senior leadership or site head role.
• Experience managing teams of 300+ FTEs in a global support center environment.

Responsibilities

• Act as the senior-most executive and represent the site’s operations.
• Oversee daily site operations to ensure service quality and efficiency.
• Attract, develop, and retain high-performing talent.

Skills

Leadership

Communication

Cross-cultural management

Operational metrics governance

Technical guidance

Job description

Job Summary

We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations, and a passion for delivering operational excellence, organizational growth, and exceptional service delivery.

Key Responsibilities:

Executive Leadership & Stakeholder Management

• Act as the senior-most executive and represent the site’s operations, aligning local execution with global strategy.
• Build and maintain strong relationships with global business and technology stakeholders.
• Promote a culture of accountability, collaboration, and transparency.

Technology Expertise (Mandatory)

• Provide technical guidance based on strong understanding of industry trends and emerging technologies.
• Support innovation and tech-driven decision-making across teams.

Operational Excellence & Delivery Management

• Oversee daily site operations to ensure service quality, efficiency, and SLA adherence.
• Manage KPIs, operational metrics, and continuous improvement programs.
• Ensure alignment with strategic business objectives in terms of cost, quality, and delivery.

Talent Development & Organizational Culture

• Attract, develop, and retain high-performing talent.
• Mentor senior and mid-level managers to strengthen the leadership pipeline.
• Promote a positive, inclusive, and performance-oriented work culture.
• Partner effectively with global teams across NA, EMEA, and APAC.
• Align local efforts with enterprise-wide priorities and values.
• Contribute to global strategic initiatives and transformation projects.

Qualifications:

• 20+ years of experience in Technology, Operations, or Delivery Management
• Minimum 5 years in a senior leadership or site head role
• Proven experience handling US-based clients and supporting GCC (Global Capability Center) models
• Strong leadership and communication skills with a deep understanding of operational metrics and SLA governance
• Experience managing teams of 300+ FTEs in a global support center environment
• Strong cross-cultural management and stakeholder collaboration skills
• Tech-savvy with a passion for innovation and continuous improvement

What We Offer:

• A high-impact leadership opportunity with global visibility
• A chance to shape the future of a strategic delivery center
• A collaborative, inclusive, and growth-oriented work environment

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