Area Lead - Instant Fulfillment Center, SPX Express (Eastern Luzon)

Shopee; Rizal; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Shopee Philippines, Rizal-based, is seeking an experienced operations leader to oversee area-level fulfillment centers. You will drive performance, monitor KPIs, and ensure efficient, high-quality service across sites.

You will lead manpower planning, manage SLAs and TAT, and coordinate with internal teams and vendors to deliver seamless operations and timely issue resolution within Rizal.

Qualifications

• 4+ years of relevant experience in Operations, Supply Chain, Fulfillment, or retail Ops.
• Strong operational and business acumen with KPI/SLA/ productivity and cost focus.
• Advanced Excel skills: VLOOKUP, XLOOKUP, Pivot Tables, MIS reporting and data analysis.
• Proven leadership and manpower planning across multiple teams or sites.
• Vendor and stakeholder management with cross-functional execution ability.
• Identify gaps, root-cause analysis and sustainable process improvements.
• Analytical, communicative, decisive, and able to handle high-volume ops.
• Amenable to travel anywhere within Rizal.

Responsibilities

• Manage and monitor area-level operations, ensuring consistent execution, capacity, and performance across all assigned Instant Fulfillment Centers.
• Drive Instant Fulfillment Center performance and operational KPIs, identifying trends and actions to improve productivity, efficiency, and service levels.
• Lead manpower planning and team productivity, ensuring optimal resource allocation aligned with business volume and operational requirements.
• Monitor SLA, TAT, productivity, and service quality, ensuring performance remains aligned with customer and business expectations.
• Analyze operational data and prepare MIS reports, providing actionable insights for performance reviews and business decisions.
• Coordinate with internal teams and external vendors to ensure seamless operations, timely execution, and resolution of critical dependencies.
• Identify operational gaps and drive corrective actions, ensuring timely closure, sustainable improvements, and prevention of recurring issues.

Skills

Team leadership

Data analysis

KPI & SLA management

Cross-functional collaboration

Vendor management

Communication skills

Tools

MS Excel

MIS reporting

Job description

• Manage and monitor area-level operations, ensuring consistent execution, capacity, and performance across all assigned Instant Fulfillment Centers.
• Drive Instant Fulfillment Center performance and operational KPIs, identifying trends and actions to improve productivity, efficiency, and service levels.
• Lead manpower planning and team productivity, ensuring optimal resource allocation aligned with business volume and operational requirements.
• Monitor SLA, TAT, productivity, and service quality, ensuring performance remains aligned with customer and business expectations.
• Analyze operational data and prepare MIS reports, providing actionable insights for performance reviews and business decisions.
• Coordinate with internal teams and external vendors to ensure seamless operations, timely execution, and resolution of critical dependencies.
• Identify operational gaps and drive corrective actions, ensuring timely closure, sustainable improvements, and prevention of recurring issues.

Requirements:

• 4+ years of relevant experience in Operations, Supply Chain, Fulfillment, or retail chain Operations.
• Strong operational and business acumen with experience managing KPIs, SLAs, productivity, TAT, quality, and cost.
• Advanced MS Excel proficiency, including VLOOKUP, XLOOKUP, Pivot Tables, MIS reporting, and data analysis.
• Proven team leadership and manpower planning experience across multiple teams or operational sites.
• Strong vendor and stakeholder management skills with the ability to drive cross-functional execution.
• Demonstrated ability to identify operational gaps, conduct root-cause analysis, and implement sustainable process improvements.
• Strong analytical, communication, decision-making, and problem-solving skills with the ability to manage high-volume operations.
• Amenable to travel anywhere within Rizal.