Shift Supervisor

Lola Nena's Pichi Pichi Inc.; Tarlac City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Lola Nena's Pichi Pichi Inc. is seeking a Shift Supervisor to lead daily restaurant operations, oversee station performance, and uphold service standards.

The role emphasizes team leadership, training, and hands-on management of both front-of-house and back-of-house activities.

Qualifications

• At least 2 years experience in food industry, in a supervisory role.
• Passion for food and people drives performance.
• On-the-job training will reinforce math and operational skills.

Responsibilities

• Oversee daily operations of FOH & BOH stations during shifts.
• Assign duties and ensure proper handovers between shifts.
• Maintain cleanliness, safety, and efficiency across stations.

Skills

Food industry experience

Supervisory experience

Communication skills

Job description

Join a team where you'll feel the love in the work you do!

We're searching for a talented Shift Supervisor who embodies our core values of love, respect, care, warmth, and professionalism. In this role, you'll be an essential part of our mission and be surrounded by a passionate and dedicated team. Your exceptional managing skills will shine as you tackle exciting projects, grow professionally, and make a difference.

At our company, we cherish a warm and positive work environment where everyone is treated with love, respect, and care. We're committed to professionalism, always striving for excellence and integrity in all that we do.

KEY RESPONSIBILITY AREAS

• Station Operations Management.
• Inventory and Stock Control.
• Order Coordination and Communication.
• Customer Service and Compliance.
• Staff Training and Motivation.
• Reporting and Documentation.
• Scheduling and Attendance.
• Sales and Marketing Support.
• Cleanliness and Equipment Maintenance.
• Ad Hoc Task Execution.

DUTIES AND RESPONSIBILITIES:

A. OPERATIONS MANAGEMENT

• Supervise daily operations across all FOH & BOH stations during assigned shifts.
• Assign station duties before each shift and ensure proper handover between shifts.
• Ensure team members take full ownership of their assigned station throughout the shift, maintaining performance, cleanliness, and efficiency.
• Oversee station cleanliness, safety, and organization throughout the operating hours.
• Monitor inventory at each station and ensure prompt restocking as needed.
• Verify accuracy of sales records, inventory logs, and BOH documentation.
• Receive stocks upon arrival of logistics, ensuring all items delivered match the order and are accurate and complete.
• Communicate with Care Center regarding orders from Grab, Table Vibe, Facebook, Viber, and other platforms, ensuring proper endorsement and documentary compliance.
• Coordinate regularly with the Branch Manager to ensure operational efficiency and address any branch-level concerns.
• Report station or operational issues promptly to upper management.
• Perform ad hoc tasks assigned by the superior.

B. CUSTOMER CARE

• Handle customer issues professionally and ensure high service quality.
• Ensure grooming and uniform compliance at the start of every shift.
• Deliver a consistent and satisfying guest experience.

C. TEAM MANAGEMENT & DEVELOPMENT

• Conduct regular evaluations and lead on-the-job training sessions for station responsibilities.
• Consistently reinforce company core values and operational standards with the team.
• Foster a positive and motivated working environment.
• Ensure staff follow grooming standards and uniform policies.

D. ADMINISTRATION & REPORTING

• Prepare and communicate accurate shift schedules and manage timekeeping records.
• Ensure accuracy of sales and BOH reports and forms.
• Ensure proper and timely submission of reports such as DSSR, DSR, inventory logs, production logs, and other required documentation.

E. SALES & MARKETING SUPPORT

• Assist in implementing local marketing promotions and initiatives.

QUALIFICATIONS:

• At least 2 years experience in Food industry and supervisory level
• Education? Passion for food and people is our priority.
• Math Skills? We'll teach you what you need to know.
• Gender? All are welcome.
• Appearance? Your warmth and authenticity shine the brightest.
• Communication? Respect and kindness are our languages.
• Love for people? Absolutely essential.