Shift Manager

Jiang Nan Hotpot; Marikina; On-site; PHP 420,000 - 660,000; Full time

Job summary

Jiang Nan Hotpot in Marikina is seeking a capable shift supervisor to lead servers, hosts, and kitchen staff, ensuring prompt and courteous customer service. The role focuses on inventory control, policy implementation, and professional issue resolution, with opportunities for training and development.

The ideal candidate holds a Bachelor’s degree with at least three years in a supervisory role within the restaurant industry, plus strong communication and leadership skills and flexibility for

Qualifications

• Bachelor's degree is required.
• Minimum 3 years experience in supervisory/management in the restaurant industry.
• Excellent customer service and problem-solving skills.
• Strong leadership and team-building abilities.
• Proficient in inventory management and cost control.
• Effective communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Supervising and coordinating the activities of servers, hosts, and kitchen staff during your assigned shift.
• Ensuring that all customers receive prompt and courteous service.
• Monitoring inventory levels and placing orders as needed.
• Addressing customer complaints and resolving issues in a professional manner.
• Providing training and development opportunities for your team.
• Maintaining accurate records of shift activities, including sales, labor, and incident reports.
• Collaborating with the General Manager to implement and uphold company policies and procedures.

Skills

Customer service

Leadership

Team building

Problem solving

Communication

Inventory management

Cost control

Interpersonal skills

Education

Bachelor's degree

Job description

Job description

What you'll be doing

• Supervising and coordinating the activities of servers, hosts, and kitchen staff during your assigned shift

• Ensuring that all customers receive prompt and courteous service

• Monitoring inventory levels and placing orders as needed

• Addressing customer complaints and resolving issues in a professional manner

• Providing training and development opportunities for your team

• Maintaining accurate records of shift activities, including sales, labor, and incident reports

• Collaborating with the General Manager to implement and uphold company policies and procedures

What we're looking for

• Bachelor's Degree

• Minimum 3 years of experience in a supervisory or management role within the restaurant industry

• Excellent customer service and problem-solving skills

• Strong leadership and team-building abilities

• Proficient in inventory management and cost control

• Effective communication and interpersonal skills

• Ability to work flexible hours, including evenings, weekends, and holidays

• LOCATION: GIL FERNANDO, MARIKINA