Shift Lead: Food Service & Operations

Auntie Anne's; Naga; On-site; PHP 279,000 - 424,000; Full time

Job summary

Auntie Anne's in the Philippines is seeking a capable supervisor to lead daily operations at our stores. The role focuses on maintaining quality customer service, overseeing schedules, and ensuring adherence to SOPs.

You will coordinate inventory requests with the Warehouse, monitor sales, coach team members, and work closely with the Area Manager on improvement projects. Strong MS Office skills and leadership are essential.

Qualifications

• At least 1-year supervisory experience in the Food Industry.
• Systematic and highly organized in making schedules and reports.
• Excellent communication and leadership skills.
• Pleasing personality with a positive attitude.
• Keen to details and can work under pressure.
• Proficient in MS Office.

Responsibilities

• Prepare reports and ensure timely submission
• Assist in food preparation
• Adheres to standard cleanliness
• Ensure good quality of customer service
• Check inventory and send requests to the Warehouse team
• Monitor sales and suggest AC and TC-generating projects to the Area Manager
• Ensure that the Standard Operating Procedures are followed
• Do random checking on cash-related items
• Coaches and motivates team members

Skills

Supervisory experience

Communication skills

Leadership

Detail oriented

Tools

MS Office

Job description

Auntie Anne's in the Philippines is seeking a capable supervisor to lead daily operations at our stores. The role focuses on maintaining quality customer service, overseeing schedules, and ensuring adherence to SOPs.

You will coordinate inventory requests with the Warehouse, monitor sales, coach team members, and work closely with the Area Manager on improvement projects. Strong MS Office skills and leadership are essential.