SF Allocation _ APAC _ GBS WUH

Hellmann East Europe Group; Pasay; On-site; PHP 300,000 - 420,000; Full time

Job summary

Hellmann East Europe Group is seeking an Operations Associate to join our logistics team in the Philippines. You will deliver proactive customer service, coordinate import/export shipments, and liaise with customers, carriers, and internal departments to ensure timely bookings and compliant paperwork.

You will handle daily operational duties, monitor shipments, and contribute to process improvements while maintaining high service levels and accuracy in a dynamic environment.

Qualifications

• Excellent communication and customer service skills.
• End to end Air/Ocean Freight Import / Export experience is essential.
• Able to plan work and meet deadlines.
• A pro-active attitude.
• Ability to work under pressure to cope with periods of high workload and tight timelines.
• Willingness to work overtime to meet deadlines when required.

Responsibilities

• Provide exceptional and pro-active customer service through liaising with customers, shippers, network, and overseas partners.
• Achieve department’s objective for timely freight booking, shipment pick-up and related coordination for export, import and cross trade activities.
• Focus on customer needs and requirements as a priority.
• Pro-actively inform customer about any irregularities and provide alternative solution.
• Read and follow instructions defined in customer specific SOP’s.
• Organize the day to day running of import/export operational duties.
• Coordinating import/export shipment with local & oversea customers, airlines/carriers, sub-contractors, agents and truckers.
• Liaise with all departments, third party carriers, forwarders, agencies in execution of duties.
• Prepare, create and execute documents relating to import/export consignments.
• Monitor daily import/export shipment/delivery requirements.
• Attend to destination export customs documents and facilities via Hellmann Freight TMS system.
• Maintain latest customer contact to ensure quality service.
• Monitor and report consignments within destinations and overseas sources where relevant.
• Ensure completion of all consignments tasks from booking to transportation and accounting.
• Adhere to continuous improvement procedures to increase competence of ocean/air freight processes.
• Becomes conversant in regulations, cultures, and laws of designated countries served.
• Be aware of duties related to the legal import/export movement of hazardous goods.
• Assist implementation of new customers, review SOPs, and provide feedback.
• Issue internal/external invoices according to agreed rates and services provided.

Skills

Customer service

Freight forwarding

Communication

Time management

Team collaboration

Tools

Freight TMS

Job description

Job Description:

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.

For the better. Together.

The Operations Associate plays a crucial role in maintaining the efficiency and accuracy of logistics operations through meticulous administrative and clerical support. Managing essential office tasks, coordinating logistics activities, and providing comprehensive support to the team. This role demonstrates dependability in handling tasks, a caring attitude towards team collaboration, a proactive approach to improving processes, and a forward-thinking mindset to anticipate and solve challenges, all contributing to the operational success of the company.

About The Position

• Provide exceptional and pro-active customer service through liaising with customers, shippers, network, and overseas partners. Achieve department’s objective for timely freight booking, shipment pick-up and related coordination and monitoring for related export, import and cross trade activities.

Key Responsibilities

• Focus on customer needs and requirements as a priority.
• Pro-actively inform customer about any irregularities and provide alternative solution.
• Read and follow instructions defined in customer specific SOP’s.
• Organize the day to day running of specific import / export operational duties.
• Coordinating import / export shipment with local & oversea customers, airlines/carriers, sub-contractor, agents and truckers for all import and export related transportation
• Liaise internally and externally with all departments, third party carriers, forwarders, agencies in the execution of those duties.
• Prepare, create and execute correctly and efficiently completed documents relating to [import/export] consignments.
• Monitor daily [import/export] shipment/delivery requirements.
• Attend to all designated destination export customs documents and facilities via the Hellmann Freight TMS system.
• Maintaining latest customer contact to ensure quality service provided to customer.
• Monitor and report where possible all [import/export] consignments within designated destinations and overseas sources were relevant.
• Ensure completion of all consignment tasks from receipt of booking, organizing national and international transportation, formally documenting and accounting.
• Adhering continuous improvement procedure through best practice to increase competence level of ocean/air freight related process to achieve performance, quality, compliance and service level growth.
• Becomes relatively conversant in the regulations, cultures and laws of those designated countries served.
• Be aware and practice specific duties in relation to the legal [import/export] movement of all hazardous goods.
• Assist implementation of new customers, review SOP and provide pro-active feedback.
• Issue internal / external invoices according to agreed rates and services provided.

Skills And Competencies

• Excellent communication and customer service skills
• End to end Air/Ocean Freight Import / Export experience is essential.
• Able to plan work and meet deadlines.
• A pro-active attitude.
• Ability to work under pressure to cope with periods of high workload and tight timelines.
• Willingness to work overtime to meet deadlines when required.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!