Servicing Travel Advisor III, Chase Travel

JP Morgan Chase Bank; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

JP Morgan Chase in Manila is seeking a Service Travel Advisor III to be the primary contact for our clients' travel needs and deliver impeccable service. You will book travel, resolve issues promptly, liaise with vendors, and apply your knowledge of travel management protocols to ensure a seamless experience and exceed client expectations.

You will leverage travel management technology tools and your growing expertise to translate complex requirements into actionable tasks while maintaining

Qualifications

• At least 2 years of GDS experience.
• Experience using travel management technology tools for reservations.
• Proven ability to manage external client relationships.
• Experience resolving travel-related issues quickly and effectively.
• Strong analytical thinking to simplify complex travel requests.
• Attention to detail with commitment to quality service.

Responsibilities

• Fulfill travel booking requests aligning with client preferences and policies.
• Address and resolve complex travel issues promptly.
• Maintain professional relationships with clients and anticipate needs.
• Coordinate with vendors to meet client requirements.
• Stay updated on industry practices, regulations, and product definitions.

Skills

GDS experience

Client relationship management

Analytical thinking

Attention to detail

Issue resolution

Travel knowledge

Tools

GDS platforms

Travel management software

Job description

Join our team and be a primary contact for our clients while delivering impeccable service.

As a Service Travel Advisor III in [Insert LOB and/or Sub LOB], you will be the first point of contact for our clients' travel needs, ensuring a seamless and satisfactory travel experience. Book travel, swiftly resolve issues, and liaise with vendors to meet client expectations. Apply your broad knowledge of travel management protocols and use your analytical thinking skills to break down complex travel requirements into manageable tasks. Leverage your developing proficiency in travel management technology tools to optimize the travel process. Your ability to build professional relationships with clients, coupled with your attention to detail and commitment to quality, will be crucial in delivering extraordinary service and exceeding client expectations.

Job responsibilities

• Fulfill travel booking requests, ensuring all details align with client preferences and company travel policies, using your experience with travel management technology tools
• Address and resolve complex travel-related issues promptly, applying your understanding of client needs and your ability to select the most appropriate solution in a time-sensitive manner
• Maintain professional relationships with clients, using your developing skills in external client/customer relationship management to anticipate their needs and exceed their expectations
• Coordinate with vendors to ensure all travel arrangements meet client requirements, demonstrating your attention to detail and commitment to service delivery
• Continuously update your knowledge of current industry practices and regulations, as well as product definitions and operating procedures, to ensure the highest level of service

Required qualifications, capabilities, and skills

• Must have at least 2 years of GDS experience
• Experience using travel management technology tools, particularly to handle both transportation and accommodation reservations
• Demonstrated ability to manage external client/customer relationships, with experience in identifying and anticipating client needs to propel outcomes
• Experience in resolving travel-related issues, with a focus on selecting the most appropriate solution quickly and efficiently
• Proven analytical thinker, with the ability to break down complex travel requirements into manageable tasks
• Demonstrated attention to detail, with a commitment to surpassing quality and quantity expectations in service delivery

Preferred Qualification:

Exposure to AI-enabled business tools and willingness to adopt emerging technologies that support process improvement and operational excellence.

Internal Application Eligibility Requirements

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the Employment of Relatives and Employees in Personal Relationships Policy.

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s Human Resource (HR) Policies and Guidelines.