Servicing Travel Advisor IV, EMEA

Testing Site - JPMC; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Testing Site - JPMC invites a seasoned Service Travel Advisor IV to join Chase Travel in delivering exceptional corporate travel support for clients across regions.

You will coordinate complex bookings, leverage Sabre and travel management tools, resolve issues swiftly, and maintain strong relationships with vendors and VIP clients to ensure flawless itineraries.

Qualifications

• Minimum 3 years of Corporate Travel and Sabre experience.
• Experience in supporting clients in EMEA region.
• Proven ability to coordinate and fulfill travel bookings in line with client preferences and firm standards.

Responsibilities

• Coordinate and fulfill travel bookings aligning with client preferences and standards.
• Use travel management tools to optimize the itinerary from booking to confirmation.
• Resolve travel-related issues promptly using conflict management and CRM skills.
• Analyze travel logistics and client feedback to identify improvements.
• Maintain professional relationships with vendors to meet client expectations.
• Communicate effectively with high-profile and VIP clients.

Skills

Corporate Travel

Sabre

Travel planning tools

Conflict management

CRM & relationships

Vendor liaison

VIP client handling

Tools

Sabre

Travel management software

Booking systems

Job description

Embark on your travel career journey and become an essential part of our team, delivering outstanding service to travel clients while upholding our reputation for excellence.

As a Service Travel Advisor IV in Chase Travel, you will contribute significantly to delivering extraordinary customer service to our travel clients and exceeding their expectations. Your role will involve booking travel, resolving issues promptly, and liaising with vendors to ensure client expectations are met. You will use conflict management and influence to navigate challenging situations and persuade others to achieve beneficial outcomes. Your attention to detail and analytical thinking will be crucial in managing travel logistics and identifying underlying issues. With a strong understanding of customer experience and travel technology, you will leverage online travel tools to optimize the travel process from start to finish.

Job responsibilities

• Coordinate and fulfill travel bookings for clients, ensuring all details align with client preferences and company standards
• Utilize travel management technology tools to optimize the travel process, from initial booking to final itinerary confirmation
• Identify and promptly resolve complex travel-related issues, leveraging your skills in conflict management and customer relationship management to de-escalate
• Analyze travel logistics and client feedback to identify areas for improvement and contribute to the development of new solutions
• Maintain professional relationships with vendors, negotiating as necessary to ensure client expectations are met and exceeded
• Communicate effectively and efficiently, with an expectation of being able to engage with high profile and VIP clients

Required qualifications, capabilities, and skills

• Minimum 3 years of Corporate Travel and Sabre experience
• Experience in supporting clients in EMEA region
• Proven ability to coordinate and fulfill travel bookings in line with client preferences and firm standards
• Demonstrated ability to utilize travel management technology tools, including travel planning software and booking systems, to optimize the travel process
• Showcase capacities in conflict management and customer relationship management, with the ability to promptly resolve travel-related issues and maintain professional relationships with clients and vendors
• Developing analytical thinking skills, with the ability to systematically organize, compare, and evaluate various aspects of a situation to identify key information and potential areas for improvement
• Proficient understanding of customer experience and the ability to understand how customers interact and perceive a brand or business throughout the entire customer journey