Services Coordinator Hardware Suppprt

Insight; Pasig; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Health Insurance

Hybrid Set-up

Group Life Insurance

PTO

Job summary

Insight is hiring a Service Coordinator in Pasig, Philippines for a hybrid role. You will manage deployment schedules, coordinate with end users, technicians, vendors, and stakeholders, and ensure milestones and documentation are up-to-date.

The position emphasizes strong organization, English communication, and cross-functional collaboration. Bring 1–2 years in technical support or helpdesk, IT environment experience is a plus, and proficiency in Excel/Outlook/Teams with project-tracking tools

Qualifications

• 1-2 years experience in technical support (hardware), helpdesk, and customer service.
• Industry IT/technology environment is an advantage.
• Strong organization and time-management skills.
• Excellent written and verbal English communication.
• Ability to coordinate with multiple stakeholders and priorities.
• Proficiency in Microsoft Excel, Outlook, Teams, and project-tracking tools.
• Strong customer service and problem-solving skills.

Responsibilities

• Coordinate technology deployment schedules with end users, technicians, vendors, and client stakeholders.
• Serve as a key point of contact for scheduling, deployment updates, and coordination.
• Track project timelines, appointments, deployment progress, and completion milestones.
• Maintain accurate deployment, asset, and project documentation.
• Identify delays or scheduling conflicts and escalate issues when needed.
• Support client updates, reporting, and post-deployment/project closure activities.

Skills

Technical support

Helpdesk

Customer service

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Project tracking tools

Job description

Job Description:

Location:

This is a hybrid opportunity. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billionin revenue
• #20on Fortune’s WorldsBest Workplaces™ list
• 14,000+ engaged teammates
• Recognized as a Great Place to Work in the year 2022, 2023, 2024 and 2025
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

As a Service Coordinator, you will play a key role in keeping technology deployments organized, on schedule, and moving smoothly from start to finish.

What youll do at Insight

• Coordinate technology deployment schedules with end users, technicians, vendors, and client stakeholders.
• Serve as a key point of contact for scheduling, deployment updates, and coordination.
• Track project timelines, appointments, deployment progress, and completion milestones.
• Maintain accurate deployment, asset, and project documentation.
• Identify delays or scheduling conflicts and escalate issues when needed.
• Support client updates, reporting, and post-deployment/project closure activities.

What youll need to join Insight

• Amenable to work on a hybrid working arrangement and graveyard shift
• 1-2 years experience in technical support (hardware), helpdesk, and customer service
• Industry experience in IT or technology environment is an advantage
• Strong organization and time-management skills.
• Excellent written and verbal English communication.
• Ability to coordinate with multiple stakeholders and priorities.
• Proficiency in Microsoft Excel, Outlook, Teams, and project-tracking tools.
• Strong customer service and problem-solving skills.

What to Expect

We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

We offerall the benefits you expect—health, dental, vision, PTO—plus:

• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Hybrid Set up
• Group Life Insurance
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!