Services Coordinator (Hardware Support)

Insight Enterprises; Pasig; Hybrid; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Health Insurance on Day 1 (HMO) for 2 

Hybrid Setup

Group Life Insurance

Work from another location up to 30 65

Job summary

Insight Enterprises in Pasig City is seeking a Service Coordinator to help manage technology deployments and schedules. You will work with end users, technicians, vendors, and client stakeholders to keep projects on track, with a hybrid work setup and a graveyard shift.

Your role emphasizes organization, clear English communication, and coordination across multiple teams, ensuring timely updates and accurate documentation throughout post-deployment closure.

Qualifications

• Amenable to work on a hybrid arrangement and graveyard shift.
• 1–2 years experience in technical support (hardware), helpdesk, and customer service.
• Industry experience in IT or technology environment is an advantage.
• Strong organization and time-management skills.
• Excellent written and verbal English communication.
• Ability to coordinate with multiple stakeholders and priorities.
• Proficiency in Microsoft Excel, Outlook, Teams, and project-tracking tools.
• Strong customer service and problem-solving skills.

Responsibilities

• Coordinate technology deployment schedules with end users, technicians, vendors, and client stakeholders.
• Serve as a key point of contact for scheduling, deployment updates, and coordination.
• Track project timelines, appointments, deployment progress, and completion milestones.
• Maintain accurate deployment, asset, and project documentation.
• Identify delays or scheduling conflicts and escalate issues when needed.
• Support client updates, reporting, and post-deployment/project closure activities.

Skills

Organization

Time management

English communication

Stakeholder coordination

Problem-solving

Tools

Microsoft Excel

Outlook

Teams

Project-tracking tools

Job description

Requisition Number: 106488Location: This is a hybrid opportunity. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605Insight at a GlanceReceived 35+ industry and partner awards in the past year$9.2 billion in revenue#20 on Fortune’s World's Best Workplaces list14,000+ engaged teammatesRecognized as a Great Place to Work in the year 2022, 2023, 2024 and 2025$1.4M+ total charitable contributions in 2023 by Insight globallyNow is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.As a Service Coordinator, you will play a key role in keeping technology deployments organized, on schedule, and moving smoothly from start to finish. You’ll work closely with end users, technicians, vendors, and client stakeholders while managing timelines, documentation, and project updates.What you'll do at InsightCoordinate technology deployment schedules with end users, technicians, vendors, and client stakeholders.Serve as a key point of contact for scheduling, deployment updates, and coordination.Track project timelines, appointments, deployment progress, and completion milestones.Maintain accurate deployment, asset, and project documentation.Identify delays or scheduling conflicts and escalate issues when needed.Support client updates, reporting, and post-deployment/project closure activities.What you'll need to join InsightAmenable to work on a hybrid working arrangement and graveyard shift1-2 years experience in technical support (hardware), helpdesk, and customer serviceIndustry experience in IT or technology environment is an advantageStrong organization and time-management skills.Excellent written and verbal English communication.Ability to coordinate with multiple stakeholders and priorities.Proficiency in Microsoft Excel, Outlook, Teams, and project-tracking tools.Strong customer service and problem-solving skills.What to ExpectWe’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.We offer all the benefits you expect—health, dental, vision, PTO—plus:Health Insurance Available on Day 1 of employment (HMO) with 2 free dependentsHybrid Set upGroup Life InsuranceFreedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.Join us today, your ambITious journey starts here.When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!