ServiceNow Solution Consultant — Design-First Leader

Symbos Managed Services Inc; Metro Manila; On-site; PHP 1,200,000 - 1,600,000; Full time

Job summary

Symbos Managed Services Inc is seeking a ServiceNow Technical Consultant to bridge business requirements and technical delivery. You will translate requirements into practical solution designs and guide the project from design through testing and implementation.

The role emphasizes solution analysis over hands-on development, with collaboration across stakeholders, product leadership and technical teams to deliver scalable, maintainable ServiceNow capabilities.

Qualifications

• At least three years of relevant ServiceNow experience in technical consulting, solution analysis, implementation or a similar role.
• Strong knowledge of ServiceNow ITSM and/or CSM.
• Solid understanding of tables and data relationships, Flow Designer, forms, roles, groups, ACLs and notifications.
• Good understanding of REST APIs, integrations and IntegrationHub.
• Experience working with business stakeholders, analysts and developers through solution delivery.
• ServiceNow Certified System Administrator certification.

Responsibilities

• Translate business requirements into practical ServiceNow solution options and recommend the best approach.
• Assess impacts and dependencies across ITSM, CSM, data, security, workflows and integrations.
• Prepare clear functional and technical solution designs that developers can build from.
• Advise stakeholders on platform capability, constraints and technical trade-offs in clear language.
• Provide design guidance during build and resolve questions with the development team.
• Support testing, defect analysis, implementation readiness and solution validation.
• Promote standard ServiceNow capability, maintainability, scalability and upgradeability.
• Keep solution documentation, technical requirements, risks and key decisions current.

Skills

Communication skills

REST APIs

Integrations

Scripting knowledge

Stakeholder management

Solution delivery

Education

Tertiary qualification in IT/IS

Tools

Flow Designer

IntegrationHub

REST APIs

Job description

Symbos Managed Services Inc is seeking a ServiceNow Technical Consultant to bridge business requirements and technical delivery. You will translate requirements into practical solution designs and guide the project from design through testing and implementation.

The role emphasizes solution analysis over hands-on development, with collaboration across stakeholders, product leadership and technical teams to deliver scalable, maintainable ServiceNow capabilities.