ServiceNow Solution Consultant (Enterprise Design)

Symbos; Manila; On-site; PHP 1,800,000 - 2,800,000; Full time

Job summary

Symbos is seeking a ServiceNow Technical Consultant to bridge business requirements and technical delivery for clients across APAC. This role emphasizes solution analysis, design, and guiding teams through implementation rather than hands-on development.

You will work with stakeholders, Product Owners and developers to translate requirements into practical ServiceNow designs, assess impacts, and provide clear direction throughout delivery.

Qualifications

• Three+ years in ServiceNow consulting, solution analysis or similar
• Demonstrated ability translate business requirements into practical ServiceNow designs
• Knowledge of ITSM and/or CSM and platform capabilities

Responsibilities

• Translate business requirements into practical ServiceNow solution options
• Assess impacts across ITSM, CSM, data, security, workflows and integrations
• Prepare clear functional and technical designs for devs
• Advise stakeholders on platform capability and trade-offs
• Provide design guidance during build and resolve questions with the team
• Support testing, defect analysis and implementation readiness
• Promote standard ServiceNow capability and maintainability
• Keep solution documentation and key decisions up to date

Skills

Stakeholder comms

Solution design

Requirements analysis

ITSM/CSM knowledge

Scripting basics

Agile delivery

Education

ServiceNow CSA

ITIL Foundation

Bachelor's in IT

CSM/ITSM certifications

Tools

ServiceNow

Flow Designer

IntegrationHub

REST APIs

Job description

Symbos is seeking a ServiceNow Technical Consultant to bridge business requirements and technical delivery for clients across APAC. This role emphasizes solution analysis, design, and guiding teams through implementation rather than hands-on development.

You will work with stakeholders, Product Owners and developers to translate requirements into practical ServiceNow designs, assess impacts, and provide clear direction throughout delivery.