ServiceNow SAM Pro Implementation Global Lead

Open iT, Inc.; Lucena; On-site; PHP 1,500,000 - 2,000,000; Full time

Job summary

Open iT, Inc. in Lucena, Philippines is seeking a ServiceNow SAM Pro Implementation Global Lead. This role requires strong leadership and technical expertise to lead ServiceNow SAM Pro implementations, ensuring compliance and efficiency.

The ideal candidate must have extensive experience in ServiceNow projects and be capable of translating business needs into technical solutions. Join our innovative team and contribute to optimizing software asset management solutions.

Qualifications

• Fluent in English with excellent verbal and written communication skills.
• Proven hands-on experience implementing multiple ServiceNow SAM Pro projects.
• Strong understanding of software license models and IT asset lifecycle.

Responsibilities

• Lead implementation, integration, and optimization of ServiceNow SAM Pro.
• Manage end-to-end implementation lifecycle.
• Participate in pre-sales engagements providing technical solutions.

Skills

Fluency in English

Hands-on experience with ServiceNow SAM Pro

Understanding of software license models

ServiceNow configuration expertise

Analytical skills

Tools

ServiceNow

LicenseAnalyzer

Job description

ServiceNow SAM Pro Implementation Global Lead

Open iT provides advanced metering and reporting solutions to help companies and institutions make smarter decisions on managing engineering software licenses.

We are looking for people who want to innovate, achieve, grow, and lead. Experience the rewards and opportunity of working for one of the world's leading providers of software license management solutions.

We are seeking a ServiceNow SAM Pro Implementation Global Lead to join our global team. In this role, you will lead the global ServiceNow SAM Pro implementations—combining strong technical expertise with leadership and client-facing skills. You will also collaborate with our sales and technical teams in pre‑sales activities, supporting the implementation and optimization of our Software Asset Management (SAM) solutions, including Open iT’s LicenseAnalyzer.

This position is ideal for someone with extensive experience in ServiceNow SAM Pro projects who can translate business needs into tailored technical solutions, ensuring compliance, efficiency, and value for clients.

Key Duties and Responsibilities

• Lead the implementation, integration, and optimization of ServiceNow SAM Pro and HAM modules, ensuring compliance, efficiency, and alignment with ITAM/ITSM best practices.
• Help with the integration of ServiceNow SAM Pro and LicenseAnalyzer using the Open iT connector.
• Manage the end-to-end implementation lifecycle – from requirements gathering and configuration to testing, deployment, and post‑implementation support.
• Participate in pre‑sales engagements by providing technical consultation, scoping solutions, and delivering product demonstrations, including LicenseAnalyzer.
• Assess current asset management processes and design future‑state solutions aligned with business objectives.
• Configure and customize ServiceNow for license compliance, optimization, and lifecycle tracking.
• Develop integrations, workflows, reports, and dashboards to ensure accurate asset data and actionable insights.
• Provide documentation, training, and knowledge transfer to clients and internal teams.
• Support the RFI/RFP process and contribute to continuous improvement and solution development initiatives.
• Represent Open iT in industry events, webinars, and client presentations.

Required Qualifications

• Fluent in English with excellent verbal and written communication skills.
• Proven hands‑on experience implementing multiple ServiceNow SAM Pro projects.
• Strong understanding of software license models, discovery tools, CMDB structure, and the IT asset lifecycle.
• Expertise in ServiceNow configuration, scripting, or workflow development.
• Experience with integrations and data ingestion in ServiceNow.
• Strong analytical, client‑facing, and stakeholder management skills.

Preferred Qualifications

• ServiceNow certifications (CIS‑SAM, CIS‑HAM, ITAM, or ITSM)
• Experience in IT consulting or technical pre‑sales roles.