ServiceNow QA Architect - ATF & CMDB Automation Expert

Nagarro; Hinoba-an; Remote; PHP 900,000 - 1,400,000; Full time

Job summary

Nagarro is seeking an experienced ServiceNow QA Engineer to design, implement, and execute automated tests using ATF. You will validate platform functionality across upgrades and configurations, and ensure CMDB data quality, asset management, and security controls are tested end-to-end.

The role requires strong debugging, integration testing with REST/SOAP, and collaboration with cross-functional teams to drive QE best practices across projects.

Qualifications

• 5+ years of experience in ServiceNow platform testing and quality assurance processes.
• Hands-on experience with ServiceNow ATF (Automated Test Framework) is mandatory.
• Strong knowledge of CMDB concepts, data governance, and data hygiene best practices.
• Experience in designing, developing, and maintaining automated test scripts using ATF.
• Good understanding of ServiceNow platform fundamentals and core functionalities.
• Experience with Asset Management processes and ServiceNow Asset Management modules.
• Knowledge of Compliance, Auditing, Access Management, and Security Controls within ServiceNow.
• Hands-on experience testing integrations with third-party applications using REST APIs, SOAP services, or Integration Hub.
• Experience supporting ServiceNow upgrades, clone activities, and post-upgrade validation testing.
• Strong understanding of functional, regression, integration, and end-to-end testing methodologies.
• Ability to independently drive QE initiatives and establish testing best practices.
• Strong analytical, troubleshooting, and defect management skills.
• Excellent communication and stakeholder management skills.
• CSA certification or relevant ServiceNow certifications will be an added advantage.

Responsibilities

• Design, develop, execute, and maintain automated test cases using ServiceNow ATF.
• Validate ServiceNow platform functionality across releases, enhancements, and configurations.
• Perform functional, regression, integration, and end-to-end testing activities.
• Ensure CMDB data quality and support data hygiene initiatives across the platform.
• Validate Asset Management, Compliance, Auditing, and Security Control processes.
• Perform testing and validation of integrations with third-party systems and applications.
• Support ServiceNow upgrade and clone activities, including impact assessment and testing.
• Identify, document, track, and manage defects through resolution.
• Develop and maintain test plans, test cases, test scripts, and testing documentation.
• Collaborate with developers, administrators, business analysts, and stakeholders to ensure quality deliverables.
• Provide testing sign-off and quality assurance recommendations for production deployments.
• Analyze test results and provide actionable insights to improve platform quality and stability.
• Drive continuous improvement initiatives for ServiceNow QE processes and test automation.
• Ensure adherence to organizational quality standards, governance, and best practices.

Skills

ServiceNow

ATF

QE testing

REST APIs

SOAP

Integration Hub

CMDB concepts

data governance

data quality

upgrades testing

defect management

stakeholder management

communication

testing methodologies

Automation scripting

Education

Bachelor's or Master's in Computer Science/IT or related field

Tools

ServiceNow ATF

Integration Hub

Job description

Nagarro is seeking an experienced ServiceNow QA Engineer to design, implement, and execute automated tests using ATF. You will validate platform functionality across upgrades and configurations, and ensure CMDB data quality, asset management, and security controls are tested end-to-end.

The role requires strong debugging, integration testing with REST/SOAP, and collaboration with cross-functional teams to drive QE best practices across projects.