ServiceNow Platform Engineer (Hybrid, Makati)

vCustomer Philippines, Inc.; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

vCustomer Philippines, Inc. is seeking a ServiceNow Platform Engineer responsible for engineering, administration, maintenance, and continuous improvement of the ServiceNow platform to ensure reliability, security, scalability, and performance.

You will support platform roadmaps and technical designs defined by Product Owners and Architects. The role acts as a key technical resource for platform operations, upgrades, integrations, automation, and enablement, collaborating with solution teams to

Qualifications

• Experience administering and supporting ServiceNow platforms.
• Knowledge of ServiceNow platform architecture, application configuration, and integrations.
• Experience with platform upgrades, performance monitoring, and troubleshooting.
• Understanding of security controls, authentication, and access management.
• Experience with scripting and automation technologies such as JavaScript, PowerShell, Python.

Responsibilities

• Administer and maintain ServiceNow production and non-production environments.
• Monitor platform health, performance, availability, and capacity.
• Troubleshoot and resolve platform-related incidents and technical issues.
• Perform platform upgrades, patching, and routine maintenance activities.
• Design, implement, and maintain integrations between ServiceNow and enterprise systems.
• Support Single Sign-On (SSO), identity management, and external authentication services.
• Implement automation solutions to improve operational efficiency.
• Stay current with ServiceNow releases, emerging capabilities, and industry best practices.

Skills

ServiceNow

Platform administration

Platform upgrades

Scripting (JavaScript)

Automation

Agile/SAFe

Analytical skills

Communication

Tools

JavaScript

PowerShell

Python

Job description

Job Summary

The ServiceNow Platform Engineer is responsible for the engineering, administration, maintenance, and continuous improvement of the ServiceNow platform. This role ensures platform reliability, security, scalability, and performance while supporting the implementation of platform roadmaps and technical designs defined by Product Owners and Architects. The Platform Engineer serves as a key technical resource for platform operations, upgrades, integrations, automation, and technical enablement.

KEY RESPONSIBILITIES:

Platform Operations & Administration

• Administer and maintain ServiceNow production and non-production environments.
• Monitor platform health, performance, availability, and capacity.
• Troubleshoot and resolve platform-related incidents and technical issues.
• Perform platform upgrades, patching, and routine maintenance activities.
• Manage user accounts, groups, roles, and access controls.

Security & Compliance

• Maintain a secure and hardened ServiceNow environment.
• Configure and enforce security controls, access policies, and governance standards.
• Support audits, compliance reviews, and vulnerability remediation activities.
• Ensure platform data integrity and protection.

Engineering & Technical Enablement

• Configure and optimize platform capabilities using ServiceNow best practices.
• Support developers and solution teams with technical guidance and troubleshooting.
• Validate technical designs and ensure alignment with platform standards.
• Contribute to platform modernization and technical debt reduction initiatives.
• Continuously evaluate new platform capabilities and recommend improvements.

Integration & Automation

• Design, implement, and maintain integrations between ServiceNow and enterprise systems.
• Support Single Sign-On (SSO), identity management, and external authentication services.
• Implement automation solutions to improve operational efficiency.
• Support API, Integration Hub, and enterprise integration technologies.

Continuous Improvement

• Identify opportunities to improve platform performance, reliability, and cost efficiency.
• Develop automation and operational tooling using scripting and orchestration technologies.
• Stay current with ServiceNow releases, emerging capabilities, and industry best practices.
• Contribute to technical documentation, knowledge sharing, and team enablement.

REQUIRED SKILLS & EXPERIENCE:

• Experience administering and supporting ServiceNow platforms.
• Knowledge of ServiceNow platform architecture, application configuration, and integrations.
• Experience with platform upgrades, performance monitoring, and troubleshooting.
• Understanding of security controls, authentication, and access management.
• Experience with scripting and automation technologies such as JavaScript, PowerShell, Python, or similar tools.
• Familiarity with Agile and SAFe delivery methodologies.
• Strong analytical, problem-solving, and communication skills.