ServiceNow Lead Developer

XMC BPO Inc.; Taguig; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

XMC BPO Inc. is seeking a ServiceNow Developer in the Philippines to gather, analyze, and document business requirements and translate them into functional specifications for development teams.

You will configure ServiceNow applications, collaborate with stakeholders, and ensure solutions align with operational goals. The role involves leading or supporting ServiceNow implementation projects from requirements gathering through deployment and post-go-live support, coordinating UAT, and driving

Responsibilities

• Gather and document business requirements for ServiceNow solutions.
• Translate business needs into functional specifications and user stories for development teams.
• Configure ServiceNow applications and workflows to support business processes.

Job description

Gather, analyze, and document business requirements to design effective ServiceNow solutions.

Work closely with business stakeholders to understand operational challenges and recommend best-practice ServiceNow capabilities.

Translate business needs into functional specifications and user stories for development teams.

Configure ServiceNow applications and workflows to support business processes and operational objectives.

Lead or support ServiceNow implementation projects from requirements gathering through deployment and post-go-live support.

Collaborate with cross-functional teams to ensure solutions align with business priorities and organizational standards.

Facilitate workshops, process-mapping sessions, and solution demonstrations with stakeholders.

Conduct impact assessments and evaluate the operational implications of new enhancements and system changes.

Coordinate User Acceptance Testing (UAT), validate business requirements, and ensure solutions meet expected outcomes.

Support change management activities, including user communications, training, and adoption initiatives.

Monitor system performance and user feedback to identify opportunities for continuous improvement and process optimization.

Manage incidents, service requests, and enhancement requests, ensuring timely resolution and adherence to service level agreements (SLAs).

Provide functional support and guidance to end users and business teams on ServiceNow capabilities and best practices.

Develop and maintain functional documentation, process flows, user guides, and knowledge base articles.

Partner with technical teams to ensure configurations, integrations, and enhancements meet business and operational requirements.

Ensure compliance with governance, security, risk, and organizational policies throughout the solution lifecycle.

Support release planning, platform upgrades, and deployment activities with minimal business disruption.

Drive continuous service improvement by identifying automation opportunities and recommending operational efficiencies.

What can I earn as a ServiceNow Developer