ServiceNow Functional Consultant & BA - Hybrid Makati

TASQ Staffing Solutions; Makati; Hybrid; PHP 781,200 - 1,116,000; Full time

Job summary

A leading staffing solutions company is seeking a Functional Consultant in Makati to optimize business processes and configure ServiceNow modules. Candidates should possess a bachelor's degree and 3+ years of relevant experience in ServiceNow implementations. The role includes collaborating with stakeholders to gather requirements and providing operational support. This hybrid position requires an individual who holds a mandatory ServiceNow Certified System Administrator certification.

Qualifications

• 3+ years of experience as a Functional Consultant or Business Analyst in ServiceNow implementations.
• Proven experience in gathering requirements and configuring ServiceNow solutions.
• Familiarity with operational support tasks like incident resolution.

Responsibilities

• Collaborate with stakeholders to document functional and non-functional requirements.
• Assess and optimize business processes using ServiceNow's features.
• Support daily managed services operations and ensure SLA adherence.

Skills

Requirements Gathering and Analysis

Process Design and Optimization

Solution Configuration

Operational Support

Enhancement Delivery

Education

Bachelor's degree in Business Administration, Computer Science, Information Technology, or related field

Tools

ServiceNow (ITxM, CSM, HRSD, IRM, SecOps, SPM modules)

SAP

Active Directory

Job description

A leading staffing solutions company is seeking a Functional Consultant in Makati to optimize business processes and configure ServiceNow modules. Candidates should possess a bachelor's degree and 3+ years of relevant experience in ServiceNow implementations. The role includes collaborating with stakeholders to gather requirements and providing operational support. This hybrid position requires an individual who holds a mandatory ServiceNow Certified System Administrator certification.