ServiceNow Developer - ITSM/CSDM | Growth, Training, Hybrid

Tech Mahindra; Makati; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Health coverage

Growth opportunities

Training programs

Referral rewards

Job summary

Tech Mahindra Philippines is seeking an ITSM expert to customize and maintain core ITSM modules—Incident, Problem, Change, Release, and Request Fulfillment—and to ensure alignment with ITIL practices.

You will design, implement, and maintain the Common Service Data Model (CSDM), map Business Services, Application Services, and Service Offerings within the CMDB, and develop workflow automation using Flow Designer, Workflow Editor, and IntegrationHub.

Qualifications

• Strong knowledge of ITIL v3 or v4
• CSA and CAD certifications required; ITSM or CSDM certifications preferred
• Strong data modeling and CMDB governance experience

Responsibilities

• Customize and maintain core ITSM modules (Incident, Problem, Change, Release, Request Fulfillment)
• Design, implement, and maintain the Common Service Data Model (CSDM) and CMDB mappings
• Develop and enhance workflow automation using Flow Designer, Workflow Editor, and IntegrationHub
• Create and execute test plans, perform unit and integration testing, and conduct regression testing before deployments

Skills

ITIL knowledge

ServiceNow

Data modeling

Flow Designer

Workflow Editor

IntegrationHub

Education

CSA (Certified System Administrator)

CAD (Certified Application Developer)

ITSM / CSDM certifications

Tools

ServiceNow

Job description

Tech Mahindra Philippines is seeking an ITSM expert to customize and maintain core ITSM modules—Incident, Problem, Change, Release, and Request Fulfillment—and to ensure alignment with ITIL practices.

You will design, implement, and maintain the Common Service Data Model (CSDM), map Business Services, Application Services, and Service Offerings within the CMDB, and develop workflow automation using Flow Designer, Workflow Editor, and IntegrationHub.