ServiceNow Developer – CRM & CSM

Teceze; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Teceze seeks an experienced ServiceNow Developer to design, implement, and optimize CRM and CSM workflows, intelligent automation, and enterprise integrations. You will build CRM/CSM solutions, manage case handling, and contribute to CMDB/CSDM initiatives while advancing AI-powered capabilities.

The role involves hands-on development across flows, rules, scripts, and integrations, with a focus on scalable ServiceNow applications and seamless user experiences.

Qualifications

• 5+ years of ServiceNow development experience.
• Expertise in CRM/CSM workflows and ITSM modules.
• Experience building flows with Flow Designer and Script Includes.
• Ability to design and implement CMDB/CSDM and CI lifecycle.
• Experience with REST/SOAP integrations and IntegrationHub.
• Knowledge of scoped applications and CI/CD processes.
• Familiarity with AI-driven workflows and Now Assist / GenAI skills.

Responsibilities

• Design, configure, and develop ServiceNow CRM/CSM solutions.
• Build and maintain CSM Case Management and Omnichannel engagement.
• Develop and optimize intelligent workflows using Now Assist and GenAI.
• Create business rules, client scripts, UI policies, and Flow Designer workflows.
• Integrate ServiceNow with external systems via REST/SOAP APIs.
• Develop scoped applications using ServiceNow Studio.
• Contribute to CMDB, CSDM, and service modeling initiatives.
• Participate in testing, deployment, and production stabilization.

Skills

ServiceNow dev

CRM/CSM workflows

Flow Designer

Script Includes

Business Rules

IntegrationHub

MID Server

GenAI Skills

AI Agents

AI Search

CMDB/CSDM

CI/CD

Service Mapping

Tools

ServiceNow Studio

Now Assist

REST APIs

SOAP APIs

IntegrationHub

MID Server

Job description

Hiring: ServiceNow Developer – CRM & CSM

We are looking for an experienced ServiceNow Developer – CRM & CSM to join our team and work on modern Customer Service Management, CRM workflows, AI-driven automation, and intelligent enterprise workflows.

• Design, configure, and develop ServiceNow solutions across CRM, CSM, enterprise workflows, and custom applications.
• Develop CSM Case Management, Customer Interaction Management, Omnichannel Engagement, Knowledge Management, Service Request Automation, and Self-Service Portals.
• Build intelligent workflows using Now Assist, GenAI Skills, AI Agents, and AI-powered automation.
• Develop Business Rules, Client Scripts, UI Policies, Script Includes, Catalogs, and Flow Designer workflows.
• Build integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external CRM/enterprise systems.
• Develop and maintain scoped applications using ServiceNow Studio.
• Contribute to CMDB, CSDM, CI lifecycle management, and service modeling initiatives.
• Perform development, testing, debugging, deployment, UAT, hypercare, and production stabilization.
• Participate in technical discussions, peer reviews, platform upgrades, and release activities.
• 5+ years of ServiceNow development experience.
• Strong expertise in ServiceNow CRM/CSM workflows.
• Hands-on experience with:
• Flow Designer
• Script Includes
• Business RulesClient Scripts
• IntegrationHub
• Strong experience with ServiceNow CSM and related modules such as ITSM, Service Catalog, HRSD, ITOM, and Custom Applications.
• Experience with Case Management, Customer Lifecycle workflows, Omnichannel Support, and Customer Self-Service.
• Experience with at least one of:
• Now Assist / GenAI Skills
• AI Agents / Agentic Workflows
• AI Search
• Working knowledge of CMDB, CSDM, CI relationships, and Service Mapping.
• Understanding of Scoped Applications, Update Sets, and CI/CD.
• Knowledge of A2A and MCP-based AI integration approaches is an added advantage.

What You'll Work On

CRM & CSM | AI & GenAI | Intelligent Workflows | Enterprise Integrations | CMDB/CSDM | Customer Experience | ServiceNow Automation